About the role
Neo Security is hiring a Sales Operations Manager to be the operational backbone of our go-to-market team, based full-time out of our Boston, MA office. You'll own the systems, processes, and data that keep the sales organization running efficiently — from Salesforce administration and territory/quota planning to forecasting, deal desk support, and sales reporting. You'll work closely with Sales leadership, Finance/RevOps, and Marketing to make sure the sales team has clean data, the right tools, and clear processes to hit their numbers.
This role suits a detail-oriented, analytical operator who enjoys being the person behind the scenes that makes a sales team run smoothly, and who's comfortable owning both the systems and the numbers.
What You'll Do
* Own Salesforce administration, including user management, workflow automation, data hygiene, and integrations with other go-to-market tools. * Manage sales forecasting and pipeline reporting, ensuring leadership has accurate, timely visibility into the business. * Support territory design, account segmentation, and quota planning in partnership with Sales leadership and Finance. * Build and maintain dashboards and reports on pipeline, conversion rates, quota attainment, and other key sales metrics. * Provide deal desk support, helping reps navigate approvals, discounting, and non-standard deal structures. * Own and improve the lead-to-cash process in partnership with Marketing, Finance, and Sales, ensuring smooth handoffs at each stage. * Manage the sales tech stack (e.g., Salesforce, Outreach/Salesloft, Gong, LinkedIn Sales Navigator), evaluating and rolling out new tools as needed. * Support sales compensation processes, including commission calculations and plan documentation, in partnership with Finance and People. * Partner with Sales leadership on onboarding and enablement logistics for new sales hires, ensuring they're set up with the right tools and access. * Identify and drive process improvements to increase sales productivity and reduce administrative burden on reps.
Requirements
* 4+ years of experience in sales operations, revenue operations, or a related role, ideally in B2B SaaS. * Strong hands-on Salesforce administration experience, including workflow automation, reporting, and data management. * Strong analytical skills, with experience building dashboards and reports that drive decision-making. * Experience supporting sales forecasting, territory planning, and quota-setting processes. * Excellent organizational skills and the ability to manage multiple stakeholders and priorities simultaneously. * Strong communication skills, with the ability to work effectively with sales reps, leadership, and cross-functional partners. * Comfortable working in a fast-paced environment with evolving processes and priorities. * Based in or able to relocate to the Boston, MA area, and available to work in-office full-time.
Nice to Haves
* Salesforce Administrator certification. * Experience in cybersecurity, cloud infrastructure, or another technical B2B SaaS product. * Experience supporting sales compensation design and administration. * Familiarity with additional go-to-market tools (e.g., Outreach/Salesloft, Gong, 6sense, Clari). * Experience at an early-stage or high-growth startup, building sales operations processes from the ground up. * SQL or other data querying skills to support more advanced reporting and analysis.