About the role
Job description
“We make our community fit and happy. Every day. Every class.”
Do these words get you excited? As a Studio Team member, you play a key role in bringing this mission to life. You support daily studio operations, elevate the customer experience, and contribute to a positive, high-energy environment for both members and team.
You add value by taking ownership of your responsibilities and leading by example.
What does your workday look like?
As a Studio Team member, you will:
* Be the first point of contact for our customers, creating a welcoming and positive experience
* Ensure our hospitality and service standards are consistently high
* Take responsibility for health, safety, and hygiene standards within the studio
* Support daily and monthly operations, including sales and administrative tasks
* Demonstrate leadership by supporting and giving feedback to team members
* Build strong relationships with customers and help grow the Rostudios community
* Ensuring classes start on time
* Assist in training and coaching new studio team members
* Proactively handle minor technical and maintenance issues, ensuring they are resolved quickly to maintain a seamless studio experience
* Maintain the unique Rostudios look, feel, and culture
* Handle studio cleaning and preparation, including: * Exercise equipment (bikes, weights, shoes) * Floors and mirrors * Common areas (front desk, lockers, retail, office, hallways) * Bathrooms and changing rooms
Please note: this is not an exhaustive list, and additional tasks may be assigned.
Additional responsibilities
* Attend quarterly meetings and group training, and stay informed on slack messages.
* Stay informed on all operational procedures, including handling maintenance issues
* Be flexible with scheduling, including shifts from 30 minutes before the first class of the day and 45 minutes after the last class of the day
Your qualifications
* A passion for sports, the Rostudios brand, and customer experience
* A team-oriented mindset with strong multitasking abilities
* Willingness to be hands-on and you value cleanliness, tidiness, and hygiene
* A proactive attitude with a creative mindset for improvements
* Flexibility to work within studio hours
* Strong English communication skills
* Availability for at least 2 shifts per week (one weekday, one weekend)
What we offer you
* A supportive team that inspires and motivates others
* A positive, energetic, and healthy work environment
* Ongoing training and development from your Studio Manager
* Team events
* Free Rostudios classes en discounts on ClassPass
* Start date is likely around mid August