About the role
BUDTENDER The customer experience at Snaxland all starts and ends with the Budtender. As a Budtender you are on the front lines of creating an exceptional customer experience through product education and recommendations, a pleasant and friendly demeaner and focus on the customer needs. The budtender is responsible for promoting a work environment that is positive, fun, productive and rewarding for both the team and customers.
Roles and Responsibilities Customer Service * Quickly greet and assist all customers in a courteous and friendly manner.
* Demonstrates a positive attitude toward all customers. Always practice exceptional customer service. If needed, seek help from Lead Budtender or Managers. * Assist customers with requests in-store and on the phone as necessary. * Treat all customers and co-workers with dignity and respect. * Verify customer identification/paperwork to ensure every customer is legally able to shop. * Be well versed in products, in-store selections, promotions and specials to assist in up-selling opportunities. * Assist in maintenance of the sales floor and back-of-house so the store is clean, tidy, organized & well-stocked.
Cash Handling, Transactions and Point of Sales Systems * Accurately manage and maintain a cash drawer ensuring all transactions are accurately accounted for. * Ensure that bills are verified utilizing tools provided to ensure fake tender is not accepted. * Able to accurately create/update customer profiles and complete purchases within the Point of Sales system. * Able to pull and print materials to correctly sticker and label product for the sales floor.
Work Experience: * One or more years of work experience in a related industry or work environment including face-to-face customer service or cash handling is preferred but not required. * Good oral and written communication skills. * Bilingual in English/Spanish preferred but not required. * Knowledge of basic computer software and some comfort in Point-of-Sale software.
What You Should Bring: * Current MED badge required * Valid ID, 21 and over only. * High school diploma or equivalent preferred. * Fun attitude and work ethic. * Strong attention to detail and a team-player attitude is a must. * Sense of responsibility to abide by all company policies and procedures as well as compliance with all local, state and federal regulations * An eye for style, maintaining a neat and well-groomed appearance, as well as good personal hygiene. Ensure that all clothing follows the company dress code. * The ability to creatively cultivate long-term customer relationships.
Working Conditions * Ability to stand for extended periods of time and lift up to 50lbs multiple times per day. * Schedule will vary depending on the needs of the business and can include nights, Weekends, and Holidays. * Ability to perform the following physical tasks: sitting, standing, stooping, stretching, walking, bending, twisting, reaching, performing repetitive motions, and carrying boxes. Must be able to sit, stand, reach, and lift for long periods of time