About the role
Job Description
Purpose: The E-Sales Agent is responsible for generating sales appointments with customers that contact the dealership via the internet to purchase new and/or pre-owned vehicles. The E-Sales Agent delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest.
The E-Sales Agent will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.
Duties and Responsibilities: · Respond to internet inquiries with courtesy, accuracy and professionalism. · Promptly and accurately enter all customer inquiry data into the CRM. · Generate sales appointments. · Conduct phone surveys to assess customer preferences and quality of experience. · Effectively utilize lead management tools. · Compile all necessary reports, forms and other documentation on a timely basis. · Perform other job-related duties as assigned. · Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.
Qualifications: · Excellent verbal and written communication skills. · Strong MS Office Suite computer skills. · Ability to work independently and as part of a team in a fast-paced environment. · Ability to work in call center environment. · Strong organizational and time management skills. · Ability to read and comprehend rules, regulations, policies and procedures.
Qualifications
· Demonstrated automotive sales experience · Experience in virtual/online selling · Outgoing, energetic, and passionate people · Be transparent · Take the high road · Willingness to learn · Take ownership · Celebrate small successes
Additional Information
What We Offer:
· Uncapped commission potential · Health, Dental and Vision Insurance · 401k with 4% company match · Paid vacation · Access to leadership and personal development programs · Casual dress code
All your information will be kept confidential according to EEO guidelines.