About the role
Join Our Claims Team! 🏍️
Are you a natural problem-solver who thrives on turning a stressful situation into a smooth resolution? 4th Dimension Innovation is looking for a CMT Claims Handler to join our Claims Management Team in Egham Thorpe, helping riders get back on the road with confidence.
You'll report to the CMT Team Leader, managing a caseload of motorcycle claims from first contact through to settlement — keeping things moving, keeping customers informed, and keeping our claims philosophy front and center.
Main Duties
* Manage a caseload of First Party and Third Party claims, progressing each case towards settlement * Respond promptly to incoming calls, emails and letters in the way that best moves the claim forward * Screen incoming claims against fraud indicators and risk factors, escalating for further investigation where needed * Use desktop tools (MIAFTR, CUE, MID, DVLA, etc.) to support claims decisions * Liaise with specialist suppliers such as field investigators and engineers * Update reserves and NCB at the appropriate stage of each claim * Work within agreed personal authority limits, referring upwards where activity exceeds them * Offer customers alternatives to claiming directly from their policy where commercially appropriate
Key Skills
* Excellent interpersonal skills, with the ability to communicate clearly at all levels * Ability to make complex issues simple for customers * Strong understanding of hierarchy and escalation protocols * Comfortable managing a busy caseload with competing priorities
Bonus Points For
* Previous customer service or claims experience * Familiarity with the Group's products, services and systems
The Essentials
* 🕒 Hours: 37.5 hours per week, Monday to Friday. Hybrid working — 3 days onsite, 2 days from home — following an initial 4–6 week on-site training period * 💷 Salary: £24,500–£26,000 * 📍 Location: Egham Thorpe * 📋 Contract: Full time * 🎁 Perks: Competitive company benefits, training & development opportunities, and an energetic, supportive team culture
We recognise that people may not meet every requirement listed, and we encourage you to apply if this role interests you.
Compensation: £24500 - £26500