About the role
Role Summary: Responsible for providing immediate, hands-on local IT support for the Mesabi ISP Project team, ensuring reliable IT infrastructure, systems, and end-user support during the project's setup and ramp-up phases. The role reports to the Head of IT and serves as the first point of contact for day-to-day IT needs.
Key Responsibilities
* Provide immediate, on-site local IT support for project offices and personnel, including hardware, software, network, and end-user device support. * Set up and maintain IT infrastructure for new project offices, including workstations, printers, network connectivity, and collaboration tools. * Troubleshoot and resolve IT issues related to desktops, laptops, mobile devices, email, and business applications. * Support onboarding of new employees with IT equipment setup, system access, and account provisioning. * Coordinate with the Head of IT and broader IT team on infrastructure rollouts, cybersecurity practices, and IT policy compliance. * Maintain IT asset inventory, licensing records, and vendor coordination for local hardware and software procurement. * Support network connectivity, Wi-Fi, and telecommunications setup for project sites and temporary offices. * Assist with basic administration of enterprise systems, including Microsoft 365, ERP, and collaboration platforms. * Ensure compliance with IT security protocols, data protection standards, and company IT policies. * Escalate complex technical issues to appropriate specialist teams and follow up to ensure timely resolution. * Document IT procedures, common issues, and resolutions to build a local support knowledge base.
Qualifications & Experience * Bachelor's degree in Information Technology, Computer Science, or related discipline; preferably recruited from a U.S. university. * Prior IT support, helpdesk, or systems administration experience preferred. * Strong working knowledge of desktop support, networking fundamentals, and common enterprise IT systems (Microsoft 365, Active Directory, etc.). * Good troubleshooting, communication, and customer service skills. * Ability to work independently to provide immediate local IT support while coordinating with the broader IT organization. * Reports to the Head of IT team.
Working Conditions * Based in the United States, providing on-site local IT support for the Mesabi ISP Project offices. * May require flexibility to support project office setup activities and occasional travel between project locations.
Preferred Experience * Recent graduate or early-career professional from a U.S. university with relevant IT internships or coursework. * Familiarity with supporting greenfield project office setups or fast-growing organizations. * Certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.