About the role
Job Description
- Primary responsibility: product support, secondary responsibility: product management
- Main products: PLC, HMI, SCADA and field devices. 2nd products: AC motor drive, Servo drive, servo motor, motion controller etc.
- Solve technical question from customers using the ticket system
- On-site technical support (pare metering, network communication, debugging)
- Perform product test tasks given by PMM
- Prepare product training material (PPT, Video, demo kit), conduct training
- Technical documentation management.
- Return product inspection, fault analysis, consultation, report using CRM.
- Technical product issue reporting.
- Occasional travel might be requested
Qualifications
- Master's degree or Technical Degree in Industrial Automation, Electrical Engineering, Mechatronics, or a related field.
- Minimum 3 years of hands-on experience with Motion Control, PLC, Servo, Drive, or Industrial Automation products, such as Siemens, Omron, Mitsubishi, Beckhoff, or equivalent brands.
- Strong hands-on experience with industrial communication protocols, network configuration, troubleshooting, and system integration, such as Modbus, CANopen, EtherCAT, EtherNet/IP, PROFINET, OPC UA, and MQTT.
- Strong hands-on experience with industrial field devices, instrumentation, sensor integration, commissioning, and troubleshooting, such as encoders, vision systems, temperature controllers, power meters, and other industrial sensors.
- Proven experience in commissioning, diagnosing, and troubleshooting issues in multi-vendor automation environments.
- Experience in cross-functional coordination between R&D, sales, customers, and service teams.
- Fluent English communication skills are required. Proficiency in additional European languages is considered an advantage.
- Demonstrate a commitment to quality in his/her own work
- Organization skills
- Planning /analytical skills
- Presentation skills
Additional Information
A challenging field of activity in a very motivated team, an international business environment and a customer focused company are waiting for you with lots of space for new ideas and to discover new paths! Use this opportunity and show us your motivation.
We are looking forward to hearing from you!