About the role
Descripción del puesto / Funciones
* Daily Operations & Maintenance: Deliver daily L3 platform operational support, manage platform capacity, performance, scalability, and optimal resource utilization.
* Incident & Support Management: Handle L2 escalated tickets, analyze and resolve incidents within defined SLA timelines, and perform initial Root Cause Analysis (RCA) with corrective action recommendations. Support major incidents and service restoration activities.
* Automation & Improvement: Develop and maintain automation scripts for repetitive tasks, identify recurring issues, and drive continuous service improvements and risk mitigations.
* Deployment & Documentation: Support deployment, release, and production change activities. Create and maintain operational documentation, Standard Operating Procedures (SOPs), and knowledge base articles.
* Cross-functional Collaboration: Interface between internal and external providers in an international context, facilitating stakeholder engagement, workshops, and technical information synthesis.
Requisitos mínimos
* Experience: 5 to 7 years of expertise in MuleSoft platform management (Platform Operations focus, not API development).
* Core Technical Stack: * Terraform * GitHub * OpenShift * Argo CI/CD * Authentication & Authorization mechanisms (API security standards: OAuth, OpenID) * Foundational knowledge of AWS and Azure * ITIL Framework & Processes
* Soft Skills: Technical communication, stakeholder management, influence management, and experience working in multicultural environments.
* Education: Bachelor’s degree in Computer Science or an equivalent relevant field.
Requisitos valorables
* Technical formats & protocols: XML, XSD, WSDL, WS-*, Java, JSON.
* MuleSoft Omni Gateway (Flex Gateway) expertise.
* Network fundamentals (Virtual IPs, firewalls, load balancers, etc.).
* Certificate lifecycle management.
* API Testing Tools: Postman, SOAPUI (User level).
* Linux environments.
* Knowledge of Silva.
Idiomas
English: C1 level (CEFR) minimum (required for working in an international environment).
Ubicación
Madrid