About the role
Job Description
Pay: $50,000/year + performance bonus Job Type: Full-time, Weekend & Night Shift Location: Reno, NV (with travel to Reno-area accounts as needed)
About Sorsen
Sorsen Inc. is a licensed, fast-growing security company built on the White Glove Standard of Service. We specialize in guard services, mobile patrol, camera & surveillance, and executive protection for commercial, residential, hospitality, and government clients across Nevada, Washington, and Utah. We're not a staffing agency — our officers and supervisors are vetted, trained, and held to a standard most organizations in this industry don't require.
The Role
Reno is growing fast, and nights and weekends are when it matters most. We're looking for a dedicated Weekend & Night Shift Supervisor to own coverage during the hours when things are most likely to go sideways — call-outs, one-off projects, and field issues that can't wait until Monday. You'll be the clear point of contact for dispatch, for guards in the field, and for branch leadership during your shift, so nothing falls through the cracks after hours.
What You'll Own
Coverage & Response
* Zero dark posts on your watch — every contracted post is staffed, no exceptions * Respond to call-outs and confirm replacement coverage in under 20 minutes * Own emergency staffing decisions for one-off projects (fire watches, special events, short-notice coverage) without waiting on next-business-day approval
Field Presence
* Get into the field during your shift — visit posts and accounts in person, not just by phone * Confirm guards are meeting uniform, post-order, and engagement standards * Verify patrol hits are completed on schedule and fully documented, including photo requirements
Timekeeping & Documentation
* Catch and correct timekeeping discrepancies in real time, not the next day * Log every significant event of your shift in Belfry before you leave — guard performance issues, client contact, call-outs, and how they were resolved * Keep documentation to a standard that holds up if it's ever reviewed for a dispute, complaint, or claim
Escalation & Communication
* Be the single go-to for dispatch and branch leadership on nights and weekends — issues shouldn't have to route through another branch or wait until Monday to get resolved * Know when something is yours to solve and when it needs to go up the chain — and make that call fast
What We're Looking For
* Experience supervising security, guard, or field operations staff (2+ years preferred) * Comfortable making staffing and response decisions independently, under pressure, without a script * Strong documentation habits — clear, factual, and timely * Reliable availability for weekend and night shifts, including holidays * Valid driver's license and ability to travel between Reno-area accounts * Nevada PILB registration (or ability to obtain prior to start)
Compensation & Benefits
* $50,000/year base + performance bonus * Direct reporting line to the Reno General Manager * Real ownership of a standing role — not a temp fix or a catch-all position