About the role
Digital Customer Experience Manager is responsible for enabling delivery of multi-channel digitally-enabled customer interactions. Digital Customer Experience Manager will also contribute to the identification and design of digital tactics that improve performance across all aspects of the EventHomes.com platform.
* Evaluate all aspects of the customer experience using data and analytics. * Provide insight and suggestions for improvement to increase customer experience (CX). * Craft messages and design initatives towards EventHomes.com * Provide first and second hand research on contributing towards improving CX. * Promote EventHomes.com fun and energizing culture. * Conduct research directly with customer groups. * Provide competative analysis of EventHomes.com competitiors. * Manage CX data and initiatives at all levels of EventHomes.com * Use industry-best monitoring of EventHomes.com brand as it relates to CX. * Conduct surveys and measure NPS and other critical metrics.
Originally posted on Himalayas