About the role
Job Description
Part time-20 per week
Afternoon shift
Role Overview: As a Patient Registration Rep, you are the welcoming face and voice of Henry Ford Health, ensuring a smooth and compassionate experience for every patient. You'll support our clinical and non-clinical teams by managing patient registration, insurance verification, and cash collections. Your role is vital in creating a positive first impression, streamlining operations, and advocating for patient needs, making a direct impact on their care journey.
Why Henry Ford Health: At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.
What You Will Do: - Greet and check in patients face-to-face, ensuring a warm and welcoming experience. - Verify insurance eligibility and collect payments, maintaining accuracy and efficiency. - Update patient registration and insurance information in our systems. - Respond to inquiries from callers and customers, advocating on their behalf. - Perform new patient registration and preregistration tasks. - Manage multiple tasks in a fast-paced environment with frequent interruptions.
What You Will Need: Required Qualifications: - High school diploma or G.E.D. equivalent. - Strong computer skills and working knowledge of Microsoft Office products. - Ability to meet or exceed customer service standards over the phone, in person, and in writing. Preferred Qualifications: - One (1) year of experience in patient admitting, registration, or insurance eligibility in a hospital or medical office setting. - EPIC training/experience and familiarity with insurance payor systems.
What We Offer: Join a collaborative team where your work directly impacts patient care. Grow your career through hands-on experience, learning opportunities, and a mission-driven environment. Be part of a culture that values advocacy, innovation, and making a difference in healthcare.
Join Our Team: Ready to make a meaningful impact? Apply now and be part of our mission at Henry Ford Health!