About the role
IT Systems Analyst Job Description
Job Title: IT Systems Analyst Classification: Exempt Department: IT Reports to: IT Manager
* This is an in person role located in Bowling Green KY *
Position Summary: The IT Systems Analyst will be responsible for the low-level duties. Provides technical support and assistance to end-users, ensuring the smooth operation of hardware, software, and network systems. This role involves troubleshooting reported issues, resolving technical problems, and maintaining a high level of customer service.
Key Responsibilities: * Help Desk Support * Respond to Helpdesk tickets and requests via email, teams, and over the phone. * Provide first level contact and troubleshoot user issues * Properly escalate unresolved queries to the next level of IT support * Troubleshoot hardware/software issues, escalating to higher support levels if necessary * Track, route, and redirect problems to correct resources * Walk users through problem solving steps to resolve issues * Follow up with users, provide feedback and see problems through to resolution * Administrative Tasks * System user creation * PC set up * Software setup * Smart device deployment * Licensing assignment * Maintain documentation for IT processes and procedures * System Monitoring * Monitor and manage various infrastructure systems * Monitor and manage various enterprise business systems * Assist with troubleshooting critical IT systems as needed * Projects * Work with other members of the infrastructure team and other departments on joint tasks and projects * Work with vendors and contractors to accomplish tasks and projects * Assist with IT audits * Other Duties * Work closely with other IT staff to accomplish IT goals * Help with site installation activities for infrastructure tasks * Excellent knowledge Microsoft Windows-based applications including Word, Excel, Outlook, and Adobe Acrobat * Perform other duties as required
Skills & Competencies: * To succeed in this role, you should have a natural analytical way of thinking and be able to explain difficult concepts to non-technical users. * Very good oral, written, and interpersonal communication skills; requires self-direction, tact, diplomacy, and a clear, courteous, and professional manner * Ability to work in a team environment with a variety of professionals while also working independently, with minimal supervision. * Ability to read and comprehend basic English * Ability to follow instructions * Self-starter, multi-task and detailed oriented, excellent computer and math skills * Maintains a clean work area * Must be familiar with databases
Education & Experience: * Computer related college degree required * Some Education requirements can be offset by work experience (industry or federal) * Minimum of 2 years’ experience in IT field
Work Environment & Physical Requirements: * Requires working in temperature extremes * Observes all safety rules * Requires occasional physical activity throughout shift (except breaks and lunch) such as walking, sitting, standing, bending, stooping, squatting, reaching, handling, near/far vision, pushing, pulling, carrying, and lifting objects weighing up to 50 lbs.