About the role
Job Description
What would you do? – The Specifics
* Ensures high quality customer service while following all safety protocols. * Ensures a smooth flow of customers through the store. * Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol. * Processes and understands managed care plans while obtaining document information from the insurance company as needed. * Provides customers basic and accurate information. * Schedules and confirms appointments, follow-up visits and classes. * Files all patient records daily and pulls patient files for the next day's appointments. * Checks order status and notifies customers when orders are in or of any delays. * Keeps reception area tidy and presentable with all necessary materials. * Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies. * Participates in regularly scheduled mandatory communication meetings.
Qualifications
Are you the right fit? – The Suitable Talent
* Fluent in reading and speaking both English and Spanish. * Experience as a Receptionist, Front Office Representative or similar role preferred but not required. * 0-2 years related experience or training preferred. * Experience handling multiple phone lines preferred. * Strong customer service skills required * Strong organizational skills required
Education: High School Diploma or equivalent.
Additional Information
At National Vision, we reward hard work with competitive pay, bonus opportunities, and a benefits package to support you and your family now and in the future.
Our Benefits Include:
* 401k retirement savings with company match and stock purchase plan * Paid sick time * Parental leave * Employee eyewear discount * College scholarship program
Focus on Professional Growth and Career Fulfillment:
* Training programs available * Access to educational courses * Emphasis on internal promotions and career advancement
At National Vision, you’ll enjoy more than just a job – you’ll have the chance to thrive in a rewarding career, surrounded by a supportive team and endless opportunities for growth. Join us today and see your future clearly!
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.