About the role
Responsibilities
* Design, develop, and enhance ServiceNow Employee Center Pro and Service Portal solutions to improve employee self-service experiences. * Configure and maintain HR Service Delivery (HRSD), including Service Catalog, Knowledge Management, Taxonomy, Topics, and Content Pages. * Develop custom functionality using widgets, Client Scripts, UI Policies, Business Rules, Script Includes, and Record Producers. * Build and support Flow Designer workflows, including approvals, notifications, and case management processes. * Customize Employee Center features such as navigation, search, content delivery, and request management. * Configure User Criteria and HR Criteria for role-based access to services and content. * Develop and manage REST API integrations and IntegrationHub connections with external systems. * Collaborate with stakeholders to gather requirements, design solutions, and deliver platform enhancements. * Perform testing, troubleshooting, and production support while adhering to ServiceNow best practices and Agile methodologies.
Qualifications
* Minimum of three years related work experience, with at least one year of development experience. * Undergraduate degree or equivalent combination of training and experience. * Proven experience with ServiceNow Employee Center / Service Portal, HRSD module, and Flow Designer * Hands on Scripting (JavaScript, Glide APIs) * Experience developing custom ServiceNow components (widgets, scripts, workflows). * Hands-on experience with REST APIs and system integrations. * Strong understanding of ServiceNow platform architecture and best practices. * Familiarity with Agile development methodologies. * Ability to translate business requirements into technical solutions. * Strong problem-solving skills and attention to detail.
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.
About Vanguard
At Vanguard, we don't just have a mission—we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.