About the role
Job Description
As a valued member of our café team, you’ll work in a warm and welcoming Nordic-inspired environment, seamlessly integrated within our store.
Your focus will always be on delivering exceptional quality, outstanding service, and memorable experiences for every guest. With a natural ability to put the customer first and adapt to their needs, you’ll help create a personalised and inspiring café atmosphere rooted in local culture and hospitality.
You’ll have the opportunity to provide high-level service at every touchpoint-from warmly greeting guests to attentively meeting their needs in a genuine and thoughtful way. You’ll be responsible for preparing and serving high-quality food and beverages, consistently upholding our standards of excellence.
In this role, you’ll also play a key part in promoting the café’s values, culture, and concept, while contributing to the smooth daily operations of the in-store café.
Previous experience in food and beverage or customer service is a plus-but not essential. What matters most is your passion for hospitality, your willingness to learn, and your commitment to creating great guest experiences.
Qualifications
* Customer-focused: You enjoy engaging with people and are committed to delivering excellent service. * Adaptable & flexible: Adaptable and responsive to changing priorities and customer requests. * Action-orientated: Proactive and driven to take initiative and get things done with quality. * Good communication skills: You have a genuine interest in people, communicate clearly, and actively listen to understand their perspectives and needs. * A genuine passion for food, beverages, and the ARKET brand, with a strong desire to share that enthusiasm and knowledge with customers. * Schedule flexibility: Willing and able to work varied hours, including evenings and weekends. * Good English language skills
Additional Information
This is a part-time position with an average of 16 hours per week.
An integrity check via the warning register of the stichting Fraude Aanpak Detailhandel is part of the application procedure.
Benefits:
We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 20% staff discount across all H&M Group brands-available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here.
In addition to this, Netherlands-based colleagues also receive:
* 25 days of annual leave * Employee Assistance Program to support a healthy work-life balance * Corporate Benefits * Company pension scheme
Inclusion & Diversity
At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process-ensuring our workforce reflects the richness of the communities we serve.
Company Description:
ARKET offers essential collections for women, men, children and the home, along with a seasonal vegetarian café and coffee shop. Inspired by simplicity, nature, and the aesthetics of slow living, the assortments features garments, objects, and food carefully made and artfully curated for a more beautiful everyday life.