About the role
LVH is the premier home chartering service for the world’s elite, bringing together a collective of trusted homeowners and guests who share a passion for refinement, elegance, and elevated human experiences. LVH offers the finest curated experiences, unparalleled in-home full services, exclusive home management, and advisory services combined with the latest technology trends.
As a member of the Sales Team, Client Relations Director plays a crucial role in creating, managing, and nurturing relationships with new & existing direct clients and partners including:
ESSENTIAL FUNCTIONS
* Prospect and develop new client leads in collaboration with the Marketing team * Qualify prospective clients to ensure a good fit and long-term partnership potential * Work with the Owner Partner Team to tailor proposals across company offerings * Lead the closing process and coordinate with the Finance team to ensure payment completion * Oversee the Experience Team to ensure client expectations are consistently exceeded across planning, homes, and staffing services * Build and maintain strong client relationships to drive repeat business and long-term loyalty * Ensure achievement of key performance indicators (KPIs), including booking quotas, prospecting activity metrics, and CSAT scores
COMPENSATION
* Competitive gross annual salary * Commission Plan structure * 20 Days of Paid Time Off * 5 Days of Paid Sick Leave * 6 Days of Paid Holidays * Work equipment stipend * Private health insurance * Flexible work schedule, subject to business needs and management approval
SKILL AND KNOWLEDGE QUALIFICATIONS
* 4 or more years of experience in client relationship management or sales in travel, real estate, or another high-value product targeted to high-net-worth individuals * Proven track record of success in sales and increase in revenue * Exceptional verbal and written English communication skills * Strong experience with CRM, presentation, and other online productivity tools * Multi-tasking capabilities and working effectively under deadlines * Experience and love for international travel are highly desirable
Originally posted on Himalayas