About the role
Job Description
What will your responsibilities be?
* Assist airline customers via phone and chat with questions and requests related to their travel arrangements. * Provide professional, customer-focused support and help resolve issues efficiently. * Follow established procedures and quality standards. * Document customer interactions and work with different systems and tools. * Collaborate with your team to deliver an excellent customer experience.
Qualifications
What are we looking for?
* English proficiency at C1 level or higher. * Excellent communication and problem-solving skills. * A customer-focused attitude and attention to detail. * Ability to work independently in a remote environment. * Flexibility to work rotating shifts, weekends, and public holidays. * Previous customer service experience is an advantage. * Familiarity with airline reservation systems is an advantage, but not a requirement.
Additional Information
What do we offer?
* Fully remote work from anywhere in Bulgaria. * Permanent employment contract. * 21 days of paid annual leave. * Health and life insurance. * Food vouchers. * Paid training and ongoing support. * Additional bonus opportunities. * Career development opportunities and a supportive, multicultural team.
Ready for take-off?
Join Sutherland Bulgaria and help deliver outstanding customer experiences in the airline industry.
Apply today and take the next step in your career