About the role
AI & Business Transformation Manager Location: Arlington Heights, IL Compensation: $120,000-$150,000 + Performance Bonus Employment Type: Full-Time, Onsite Build the Systems That Help Us Scale S&J Plumbing is seeking an AI & Business Transformation Manager to help build a smarter, more efficient organization as we continue to grow. This is not a traditional IT or software engineering role. We are looking for a business-minded problem solver who can identify operational inefficiencies and implement practical solutions using AI, automation, process improvement, and internal technology. You'll work directly with leadership and department managers to understand how work gets done today, uncover opportunities for improvement, and design scalable systems that improve productivity, consistency, and business performance. Key Responsibilities Business Process Improvement * Analyze workflows across operations, dispatch, call center, accounting, marketing, recruiting, HR, warehouse, sales, and field teams. * Identify repetitive tasks, manual processes, bottlenecks, communication gaps, and inefficiencies. * Redesign processes to improve scalability, consistency, employee experience, and operational performance.
AI & Technology Implementation * Identify and implement practical AI solutions across the business, including operations, customer service, sales, recruiting, onboarding, training, HR, accounting, reporting, and knowledge management. * Evaluate emerging AI technologies and determine where they can create measurable business value. * Develop standards and best practices that drive successful AI adoption.
Automation & Systems Development * Build automated workflows and integrations between business systems. * Develop internal tools and applications using modern low-code and AI-assisted platforms such as Zapier, Make, n8n, Replit, Cursor, Lovable, Claude Code, and similar technologies. * Take projects from concept through implementation and employee adoption.
Recruiting, HR & Onboarding Enhancement * Improve hiring, onboarding, training, and employee development processes. * Streamline applicant tracking, interview scheduling, candidate communications, onboarding workflows, and employee administration. * Build dashboards and systems that provide leadership visibility into recruiting, training, and workforce development.
SOPs, Knowledge Management & Training * Document key business processes and create scalable SOPs. * Develop AI-assisted knowledge management systems that make information easy to access and maintain. * Train employees and managers on new tools, automation, and AI best practices.
What Success Looks Like Success in this role is measured by business outcomes, including: * Reduced administrative workload * Faster and more consistent processes * Improved employee productivity * Better recruiting and onboarding efficiency * Reduced software and operational costs * Improved customer and employee experience * Increased visibility through reporting and dashboards * Scalable systems that support company growth * Measurable improvements in profitability and operational performance
Qualifications Ideal candidates will have experience in several of the following areas: * Business process improvement * AI implementation and adoption * Workflow automation * Operations management * Digital transformation * Systems implementation * Internal application development * Low-code/no-code platforms * Project and change management * Business analysis * HR and recruiting technology * Employee training and development
Experience and proven results are more important than certifications. What Will Make You Stand Out We'd love to hear about: * Processes you've automated * Internal tools or applications you've built * AI solutions you've successfully implemented * Recruiting, onboarding, or HR systems you've improved * Projects that saved significant employee time * Systems that helped a company scale without adding unnecessary overhead * Cross-platform integrations and workflow redesigns that delivered measurable results
Who We're Looking For We're looking for a builder, problem solver, and continuous improvement mindset. Someone who naturally asks: * Why do we do it this way? * Can this process be simplified? * Can it be automated? * Can AI improve it? * Will it still work when the company doubles in size?
The ideal candidate is comfortable working with both leadership and frontline employees, can quickly move from idea to execution, and is passionate about building systems that help people do their jobs more effectively. Why S&J Plumbing? As a growing residential service company, we're committed to scaling through better systems, smarter processes, and practical use of technology. This role offers a unique opportunity to work directly with leadership, influence nearly every department, and help shape how AI, automation, and operational excellence drive the future of our business. You won't be maintaining someone else's strategy. You'll be helping build ours.