About the role
We are looking for a motivated and customer-oriented professional to join our team in a dynamic and growing environment. The ideal candidate is eager to develop their skills in client relationship management and credit recovery, combining strong communication abilities with empathy and a solution-driven approach. This role offers the opportunity to work closely with clients, negotiate sustainable payment solutions, and contribute to maintaining positive and professional relationships even in sensitive situations.
Key Responsibilities:
* Phone contact with clients for credit management and debt recovery
* Active listening to clients’ situations and identification of sustainable payment solutions
* Negotiation of repayment plans and monitoring of agreed arrangements
* Management and updating of cases in internal systems
* Collaboration with the team to monitor open positions
* Maintaining a professional and empathetic approach even in sensitive situations
Requirements
* Commercial training (commercial apprenticeship or equivalent qualification)
* Native German and good knowledge of English
* Excellent communication skills and strong customer listening abilities
* Aptitude for managing customer relationships over the phone
* Empathy, mediation skills, and solution-oriented mindset
* Attention to detail and organizational skills
* Team spirit and reliability Ideal profile
* Young, motivated person eager to grow professionally
* Ability to remain calm and professional even in difficult conversations
* Team-oriented attitude and collaborative mindset