About the role
Job Description
What you will do...
The Engineer shall perform on-site technical support, system maintenance, and operational assurance across the customers security infrastructure. The scope includes, but is not limited to, the following activities:
System Support and Maintenance
* Provide break/fix support for CCTV, access control, and other physical security devices. * Perform programming, configuration, and maintenance within platforms such as Genetec Security Centre, C•CURE 9000, and related systems. * Monitor devices and systems for performance, connectivity, and operational integrity. * Troubleshoot hardware and network-related issues affecting security systems. * Replace and configure defective or end-of-life components as required.
Preventive and Quality Assurance Tasks
* Conduct preventive maintenance and system health checks according to defined cycles. * Verify camera streams, alarm inputs, and access control readers for proper functionality. * Document device status, firmware updates, and configuration changes. * Support compliance and audit preparation, ensuring system functionality aligns with corporate and regulatory standards.
Coordination and Communication
* Coordinate task execution and reporting with the Lead Security Technology Representative * Collaborate with site operations, networking, and facilities teams to resolve infrastructure-related dependencies. * Communicate effectively with stakeholders, providing clear status updates and escalation of critical issues. * Participate in cross-regional meetings, training sessions, and upgrade activities as directed.
System Integration and Commissioning
* Assist with the onboarding and integration of new devices (e.g., cameras, controllers, workstations) into enterprise systems. * Verify configurations and ensure alignment with security technology standards. * Provide technical feedback and field-based insights to engineering or project management teams to support continuous improvement.
Availability and Coverage
* Provide on-site support during standard business hours. * Participate in after-hours or on-call rotations for critical incidents, outages, or maintenance windows as required.
Deliverables and Reporting
The Role will be expected to input, produce and maintain the following documentation and reports:
* Daily activity logs summarizing work performed, system issues, and resolutions. * Maintenance and inspection reports detailing completed preventive maintenance activities. * Equipment replacement, firmware update, and configuration change records. * Escalation summaries for incidents requiring further engineering or vendor intervention. * Monthly summary report of service metrics, notable issues, and improvement recommendations.
Qualifications
What you will need...
* 3–5 years of relevant experience supporting or maintaining physical security systems. * Proficiency with Genetec Security Centre (Omnicast) and C•CURE 9000 platforms. * Working knowledge of IP networking, including PoE, VLANs, and device addressing. * Demonstrated experience in hardware installation, troubleshooting, and documentation. * Strong communication, organisational, and customer service skills. * Ability to work independently with minimal supervision and respond effectively to critical events.
Additional Information
It’s great to see you’re considering a career with us here at Securitas Technology! You're one step away from joining our global team of over 375,000 professionals.
Why Choose Securitas Technology?
At Securitas Technology, we are on a mission to make the world a safer place, driven by our core values of Integrity, Vigilance, and Helpfulness. We foster empowerment, innovation, and growth, offering industry-leading training and career development opportunities.
What You Can Expect
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* Career Growth: Clear pathways from apprenticeships to leadership programs. * Inclusive Leadership: A culture of respect, transparency, and collaboration. * Fair Pay & Benefits: Competitive, equitable compensation and benefits.
Our Commitment to You
We support our workforce through initiatives such as:
* Employee Networks – Safe spaces to connect and influence policies for change. * Race at Work Charter & Armed Forces Covenant – Supporting equality and inclusion. * Disability Confident Employer – Ensuring accessibility with our Reasonable Adjustment Passport. With our Level 2 Disability Confident Employer Certification - We commit to guaranteeing an interview to anyone who discloses a disability at screening, providing they live within the location requirements. * Health & Well-being Programs – Mental health support and workplace wellness. * Neurodiversity Top Employer Certification – Leading inclusivity for neurodivergent individuals.
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