About the role
Job Description
* Provide onsite technical support for hardware, software, and network issues * Install, configure, and maintain desktops, laptops, printers, and mobile devices * Troubleshoot Windows OS, Microsoft 365, and common enterprise applications * Manage user accounts, permissions, and access in Active Directory * Respond to service desk tickets and ensure timely resolution within SLAs * Support meeting room technology and AV equipment * Perform basic network troubleshooting (LAN/Wi-Fi connectivity issues) * Document incidents, solutions, and procedures
Qualifications
* Good technical knowledge of workplace environment and end-user services: Windows environment, Office 365, Mobile services, Mail services, Collaboration tools, MS TEAMS, etc. as well as inventory * Monitoring and reporting of the production environment (dashboards, KPIs) * Monitoring and improvement of procedures and documentation * Incident and request processing (ITIL – ticket tracking) * IT Support experience in a large enterprise environment (+ 400 users) * At least 1 years of onsite support and customer care is required * Attitude for providing positive customer service, interpersonal skills, sense of service, listening and analytical skills, team spirit * Motivation and real desire to improve and learn * Organized, able to work independently, pragmatic, and hands-on approach * Spoken languages: DUTCH (fluent) AND English (fluent)
Additional Information
All our positions are open to both women and men and are, of course, open to people with disabilities.