About the role
David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Dutch-speaking Customer Representative to join their teams in Greece.
Position: Customer Service Representative
Location: Remote, Greece
Work model: Remote
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
* Handle all incoming contacts from clients / guests
* Serve as the main point of contact via telephone, ensuring efficient call handling and clear, professional communication.
* Develop your knowledge continuously to effectively answer customer queries and resolve potential issues
* Act as a key focal point for our leading accommodation partners by answering basic questions & queries about rooms modifications, rates and/or availability, extranet tooling usage, etc.
* Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information
* Make sure that great levels of client service is delivered at all times as well as a positive experience for our partners.
REQUIREMENTS:
* Native/fluent in Dutch & English (at least B2 level), both oral and written
* Ability to identify, apply and explain your product and/or service expertise with clarity
* Ability to cover morning, weekend and afternoon shifts on rotation with colleagues
* Tech savvy and full proficiency with MS Office products
* Based in Greece with stabile internet connection
* Working schedule: shift rotation, Monday to Sunday, from 09 AM - 12 AM (midnight). 2 days off per week.
BENEFITS:
* Excellent remuneration package based on experience, skills and performance
* Be part of a dynamic and creative team with positive and friendly atmosphere
* 25 days’ annual leave per year
* Meal allowance
* Performance bonus
* Guidance and tools to reach your full potential
* And many more!
Originally posted on Himalayas