About the role
David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Danish speaking Customer Service Representative to join their team in Porto.
Position: Customer Service Representative
Location: Porto, Portugal
Work model: Remote
Employment type: Fixed term (6 months) with possibility of extension / permanent contract
DUTIES AND RESPONSIBILITIES:
* Handle inbound calls to assist customers with inquiries
* Sell products tailored to customer needs
* Cross-sell and upsell products and associated products
* Provide customer support for post-booking and booking management
* Support travel agents with bookings and ensure smooth booking management
* Offer comprehensive customer information on destinations, boats, documentation, pricing, and other related inquiries
REQUIREMENTS:
* Native / fluent in Danish (C2) both verbal and written. Fluent in English (minimum B2 level)
* Previous experience in customer service or sales, preferably in the travel or hospitality industry
* Strong communication skills with the ability to engage and build rapport over the phone
* Ability to manage multiple inquiries and provide accurate information efficiently
* Experience in upselling and cross-selling products or services
* Customer-focused mindset with a commitment to delivering high-quality service
* Proficiency in booking systems or travel management tools will be considered as an advantage
* Strong attention to detail and problem-solving mindset
* Ability to effectively communicate, both written and verbally
* Ability to multitask in fast paced environment
* Working schedule: Monday to Friday: 08:00h - 17:00h.
OFFER:
* Competitive salary with performance-based incentives
* Professional growth opportunities within the BPO industry
* Collaborative and supportive work environment
* Access to exclusive travel perks and discounts
* And many more!
Originally posted on Himalayas