About the role
Title: Office Specialist
Salary: $18.75 per hour
Supervisor: Office Manager
Location: 7 Park Lane Highland, NY 12528
Status: Full-Time, Non-Exempt, 40 hours per week
Center Hours: Mon - Fri 8:30am-5:30pm, with one late day either Tues, Thurs 10am-7pm
Function:
* The Office Specialist provides clerical support to an outpatient behavioral health center. * Greeting clients/visitors, scheduling appointments in-person and via Zoom, reminder calls to clients for appointments, collecting copays and service fees, answering and routing calls, keep documentation organized. * Provide a variety of routine clerical services such as filing, photocopying, faxing, maintaining office supplies, sorting, and distributing mail and other similar activities.
Qualifications:
* Graduation from high school or possession of a high school equivalency diploma. * One (1) year of full-time clerical work experience, or completion of a clerical training program which included an internship.
Position Responsibilities:
* The primary role of the Office Specialist is scheduling which includes checking clients in and out. * Make reminder phone calls for next day appointments. * Perform skilled keyboarding and accurate data entry in a fully integrated electronic medical record system; performs reception work, including providing routine information concerning clinic procedures and services, collecting fees, referring callers to appropriate staff, and taking detailed messages. * Accurately records daily fee collection including service fees, copays, deductibles, and invoice payments. * Reviews records and documents for completeness, compliance with standards and for accuracy. * Scans and files materials in record system in accordance with guidelines. * Maintains records of time and benefit usage, employee certification and training. Provide coverage within and at other clinics within the agency as requested. * Adhere to prescribed privacy practices and HIPAA regulations to protect the security of our clients and their medical records and ensure that confidentiality is maintained. * Support Full Time Office Specialists to ensure completeness of daily tasks. * Other duties as assigned.
Skills & Abilities:
* Knowledge of grammar, spelling, punctuation and required formats necessary to recognize and correct such errors in correspondence, records, and reports. * Knowledge of software packages for word processing to produce a variety of information and for database management to track information. * Knowledge of office practices necessary for interacting with staff and the public, processing workflow, and filing and retrieving information. * Knowledge of arithmetic to verify calculations and report on work activities. * Skill in operating office automation equipment sufficient to produce work accurately and efficiently. * Ability to learn and work within procedures and guidelines. * Ability to provide basic information and direction to clients, public and others. * Ability to collect and record fees. * Ability to develop and maintain collaborative and supportive working relationships with all members of the clinical and clerical staff; informs Clinic Director of relevant clinical and administrative issues; consult appropriately; actively support program goals and system improvements/changes.
Benefits:
* Medical, dental, and vision coverage. * 403(b) retirement plan with employer match up to 5%. * Generous paid vacation, holiday, sick and personal time package (2 weeks’ vacation in first year, 13 paid holidays per year, 12 sick days per year and 4 personal days per year). * Access to Family Services’ Compassionate Leave Program where employees can donate/receive unused time off. * Group term life and long-term disability insurance. * Supplemental life insurance & accidental death and dismemberment coverage (AD&D). * Supplemental insurance through Aflac. * Employee assistance program (EAP). * Pet insurance.
Our Mission:
To support people, strengthen families, and nurture safer, healthier communities.
Our Values:
Compassion – Extending empathy and understanding to others.
Integrity – Being honest and dependable.
Hope – Believing in the strength of the human spirit and heart, to emerge and thrive when faced with a challenge.
Diversity – Promoting a vision of community comprised of wide-ranging assets.
Respect – Treating all individuals with dignity and without judgement.
Community – Recognizing and reinforcing the importance of our world as being comprised of people of differing strengths and perspectives.
Justice – Promoting social and economic equity and fairness.
Quality – Aspiring for excellence in every aspect of our work.
#INDBH
*Note - Times can vary based on center coverage. May need to cover other centers as needed. Centers are in Dutchess and Ulster Counties.