About the role
Technical Support Representative - Night Shift
Full-Time Temporary REMOTE Position
Preferred locations: Florida, Texas, Georgia, Tennessee, North Carolina, and New Jersey. Job Description:
We are seeking an organized, efficient, and detail-oriented Technical Support Representative. The ideal candidate will possess strong technical expertise and the problem-solving skills necessary to provide effective support and maintenance.
Key Responsibilities:
* Provide comprehensive support, repair, and assistance to retail locations regarding POS software and hardware issues. * Repair and maintain equipment, including Point of Sale terminals, scanners/scales, printers, drawers, monitors, keyboards, and computers, along with their relevant software. * Assist in the setup and installation of new hardware and POS-related software. * Perform troubleshooting on core system remote devices. * Engage in various computer-related break-fix repairs as needed. * Effectively manage time, prioritize tasks, and work independently while maintaining strong communication with store staff.
Qualifications:
* Proven experience and knowledge in replacing, configuring, and setting up new hardware and software. * Strong understanding of POS hardware (including all peripherals) * Proficient in electronic troubleshooting at the board level, with capabilities to repair terminals, computers, and peripherals at the component level. * Proficient in networking.
You need to have your own equipment that you can use (Windows device), including dual monitors and a strong wired internet connection.
If you are a motivated individual who thrives in a fast-paced environment and enjoys problem-solving, we invite you to apply for this exciting opportunity.
Must be able to work at a rate of $16.00 per hour.