About the role
Job Description
We are looking for an Operational Control Center to strengthen the IT team. The ideal candidate will have hands-on experience in IT support, troubleshooting, systems administration, and infrastructure operations, with a strong technical background across Windows, Linux, virtualization, and enterprise platforms.
Your Responsibilities
* Provide technical support and troubleshooting for IT infrastructure and operational environments. * Diagnose and resolve incidents related to operating systems, applications, and infrastructure components. * Support user and system administration activities, including Active Directory environments. * Utilize remote access tools to provide technical assistance and issue resolution. * Monitor and support server, database, virtualization, and application environments. * Assist in the administration and maintenance of enterprise IT platforms. * Support the management of mobile devices and end-user computing environments. * Collaborate with internal teams to ensure the availability, performance, and reliability of IT services. * Contribute to operational improvements and infrastructure optimization initiatives.
Qualifications
* Secondary Education (12th Grade) or higher. * Technical or vocational qualification in Information Technology is considered an advantage.
* Minimum of 2 years of proven technical experience in IT support, troubleshooting, and incident resolution. * Experience working in enterprise IT environments.
* Advanced user-level knowledge of: * Linux * Windows Operating Systems * Experience with: * Active Directory * Remote access and remote support tools * Mobile device support and management
Technologies
* Microsoft IIS * Oracle WebLogic Server * VMware Virtualization Solutions * Microsoft Windows 7, 8, 8.1, 10 and later versions * Linux * AIX * Microsoft Windows Server * Unix * Oracle Database * IBM DB2