About the role
The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.
Customer Service Job Duties and Responsibilities
* Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience * Answer and manage incoming calls, emails, chats, and/or interactive voice response systems * Ability to learn and follow all customer service procedures and policies * Strive to meet and go above personal and team target goals * Record, organize and file customer interactions and account changes * Able to up-sell if needed * Able to schedule call back and appoints to resolve customer needs
Customer Service Job Requirements and Qualifications
* Previous experience in customer support, client services, sales, or a related field * Excellent at communicating over the phone and other communication platforms * Basic computer skills and experience * Able to multitask * Excellent time management and prioritization skills * Ability to listen actively, relay information, and answer questions and/or concerns. * Customer-focused for positive customer experience and resolution
Benefits
* Health Insurance (dental and vision included) * Excellent retirement plan * Tremendous upward mobility into other positions and management * Flexible hours * Remote Position(s) available (work from home)