About the role
Company Overview:
Hi Power Electric is a premier electrical contracting firm with a proven reputation for delivering high-quality, timely, and cost-effective solutions across every commercial, residential, and multi-family projects we take on.
Position Summary:
The Community Manager serves as the cornerstone of Hi Power Electric’s residential operations, taking a hands-on approach to overseeing project coordination, cultivating strong customer relationships, and leading a high-performing field team all while leveraging a well-rounded blend of management expertise and a thorough understanding of the residential electrical service industry.
Key Responsibilities:
* Manage residential service operations across assigned communities. Manage 5-8 roughs a week. * Oversee scheduling, quality control and performance evaluations, including walking houses with crews. * Proficient in electrical installation and troubleshooting with proactive solutions. * Complete Hi Power Electric QC sheets and start to hold subs contractor teams accountable for their work, including back charges. * Ensure all work meets NEC and local building code requirements. * Read and interpret blueprints, wiring diagrams, and specifications. * Can handle warranties independently. * Maintains clean, organized, and safe job sites, and Connex * Available for 24-hour on-call support to respond to warranty-related service requests and ensure timely resolution of customer issues. * Serve as the HI Power representative when communicating with general contractors, homeowners, and other clients to ensure professionalism, clarity, and alignment on project expectations. * Serve as the primary liaison between homeowners, general contractors, inspectors and Hi Power electricians. * Coordinate service calls, project timelines, and post-project follow-ups to ensure high quality customer experience. * Resolve customer issues quickly and professionally while maintaining service standards. * Monitor job progress, compliance with safety standards, and local electrical codes. * Contribute to business growth by identifying opportunities for upselling, referrals, or new residential partnerships. * Maintain accurate records of customer interactions, service activities and project outcomes.
Requirements:
* Valid Residential Wireman License * 4+ years of residential electrical experience * 3+ years of experience post RW license managing personnel, with a focus on team coordination, productivity, and performance. * Strong knowledge of NEC and local residential codes * Valid driver's license and reliable transportation * OSHA 10 preferred certification (or willingness to obtain) * Experience with smart home installations (thermostats, cameras, EV Chargers) a plus. * Strong troubleshooting and problem-solving skills. * Customer service skills and professional appearance. * Overtime may be required based on project needs. * PPE required at all times. * Agility * Ability to lift 30 lbs regularly; up to 50 lbs with mechanical or crew help. * Prolonged standing, walking, and moving across job sites during a full shift to monitor project progress and quality. * Frequent bending, kneeling, and crouching to access low installation areas. * Climbing ladders up to 20 feet and operating/riding in aerial lifts occasionally to observe and inspect elevated work areas. * Basic hand eye coordination for tool use and device installation. * Ability to maintain balance on uneven or cluttered job site surfaces. * Working in varying environmental conditions (heated, cold, confined). * Transporting reports, files, and equipment between office spaces, meeting locations, and job sites. * Navigating active construction and renovation environments safely while coordinating with field crews, vendors, and contractors. * Proficiency with computers, tablets, and project management software for daily operation oversight. * Reviewing contracts, processing documentation, and handling detailed reporting. * Physical and mental stamina to manage a high volume of simultaneous responsibilities across multiple projects, teams, and client relationships throughout a full workday. * Ability to respond quickly and effectively to field emergencies, client escalations, and project complications.
Compensation: $80,000-$95,000