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Resume keywords for Customer Success Manager jobs

The skills customer success manager job postings actually ask for, as the share of the 456 newest postings we track that mention each one (out of 2,822 live customer success manager jobs).

Live data · computed 2 November 2026 · refreshed daily

Top hard skills and tools

  1. 1Customer retentionCustomer success50%
  2. 2Account managementSales & Marketing47%
  3. 3SaaSSales & Marketing43%
  4. 4CRMSales & Marketing29%
  5. 5Business reviewsCustomer success27%
  6. 6SalesforceSales & Marketing25%
  7. 7UpsellingCustomer success21%
  8. 8B2BSales & Marketing19%
  9. 9Customer health scoresCustomer success19%
  10. 10Customer serviceOperations & Logistics16%
  11. 11RoadmappingProduct16%
  12. 12Customer journeyCustomer success15%
  13. 13Process improvementProject delivery14%
  14. 14KPIsProduct13%
  15. 15Use casesBusiness analysis12%
  16. 16Net revenue retentionCustomer success11%
  17. 17ForecastingFinance & Accounting11%
  18. 18GainsightCustomer success11%
  19. 19ExcelData11%
  20. 20Customer onboardingCustomer success9%
  21. 21HubSpotSales & Marketing9%
  22. 22Project managementOperations & Logistics8%
  23. 23Risk managementProject delivery8%
  24. 24PrioritizationProduct8%
  25. 25Stakeholder managementOperations & Logistics7%
  26. 26NegotiationSales & Marketing6%
  27. 27Change managementProject delivery6%
  28. 28CybersecurityEngineering Practices6%
  29. 29Go-to-marketProduct6%
  30. 30ProcurementOperations & Logistics6%

Soft skills and education in the requirements

  • Communication64%
  • Collaboration38%
  • Leadership25%
  • Problem solving21%
  • Mentoring16%
  • Attention to detail16%
  • Bachelor's degree23%
  • Computer Science17%

Counted only in duties and requirements. Show soft skills through a bullet ("led", "presented", "partnered with"), not as a list.

Example customer success manager resume bullets using these keywords

Examples written by our team to show the pattern (action, keyword, result), not taken from real candidates. Replace each X with your own number, and only keep a keyword if you really did it.

  • Owned X SaaS accounts worth $X ARR and raised net revenue retention from X% to X%.
  • Ran onboarding and quarterly business reviews for X customers, reducing churn by X%.
  • Built customer health scores in Gainsight and Salesforce that flagged X at-risk accounts a quarter in advance.

How to use this list

Customer success ads measure retention. Name your book of business (accounts and ARR), your renewal or net revenue retention rate, and the onboarding or adoption programs you ran.

Only add skills you've really used, in the group your CV already has for them, and show the important ones in a bullet too. The percentages tell you what's common across the market; the job you're applying to is what matters, so check your CV against it.

How we count: the newest live postings whose title matches the role, re-posts removed, description only. Each skill counts once per posting, with common synonyms (k8s = Kubernetes); benefits and legal text are ignored; soft skills only count in the requirements. The role's own name is left out.

Live Customer Success Manager jobs

Frequently asked questions

What are the ATS keywords for a customer success manager resume?

The terms employers' applicant tracking systems are searched with are the skills in the job ad. Across 456 live customer success manager postings we track, the most common are Customer retention, Account management, SaaS, CRM, Business reviews, Salesforce, Upselling, B2B, Customer health scores and Customer service. Use the ones you really have, spelled the way the ad spells them, in your Skills section and in your bullets.

What skills should a customer success manager put on a resume?

The ones most postings ask for and that you really have. Across 456 recent customer success manager postings we track, the most-mentioned are Customer retention (50%), Account management (47%), SaaS (43%), CRM (29%) and Business reviews (27%). Put each one you've used in your Skills section and in a bullet that shows how you used it.

Which customer success manager skills are must-haves?

No single skill appears in more than half of the postings right now, so the must-haves depend on the company. Use the list as a guide and match each ad individually.

How is this list calculated?

We take the newest live customer success manager postings from employers' applicant tracking systems, remove re-posts, and count the share whose description mentions each skill (synonyms count, each posting counts once). Benefits and legal boilerplate are ignored. It refreshes daily, and no AI is involved.

Should I add every keyword on this page to my CV?

No. Add only the skills you can discuss in an interview, using the same name the job ad uses. Stuffing in skills you don't have is easy to spot and backfires in interviews.

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