About the role
Job Description
What you'll do
* You'll deliver a high-touch lifestyle management service for international high-net-worth individuals, VIPs, and Royal Families, managing personal, family, and household requirements while maintaining exceptional client satisfaction and engagement * You'll oversee clients’ residential and personal affairs, coordinating with architects, builders, contractors, banks, retailers, and professional service providers to ensure seamless service delivery and the highest standards of support * You'll handle a wide range of concierge and lifestyle requests, including luxury travel arrangements, temporary staffing, exclusive reservations, and the sourcing of high-value items such as art, jewellery, and designer clothing * You'll build and maintain strong relationships with clients, intermediaries, and white-label service providers, driving client retention, identifying growth opportunities, developing new business through referrals and networking, and representing the business across the UK and Europe * You'll manage financial and business-related activities, including budget oversight, invoice and credit card reconciliation, VAT support, market research, client proposal preparation, acquisition assessments, and the development of marketing content for websites, blogs, and social media channels
What we offer
* Comprehensive remuneration: Motivating financial packages based upon market rates for your role and is proportionate to your qualifications, level of experiences and skills profile * Wellbeing: Additional social benefits such as private health and dental cover, life assurance, discounted gym membership, eye test and corporate GP * Annual leave: All our employees are entitled to 25 days paid leave, plus all UK public holidays. Enhanced maternity and paternity, including shared parental leave and adoption leave * Flexible working: We recognise the value of working flexibly and is keen to ensure all employees enjoy an excellent work-life blend. As such, we are open to conversations with employees related to setting up flexible working arrangements * Support and development: We will ensure you have the right training, tools and development plan to grow and improve your skills every day
Qualifications
About you
* You have a minimum of 5 years’ experience within a family private office or a related sector such as hospitality, private banking, or business development, with a strong commitment to delivering exceptional client service. * You demonstrate excellent relationship and vendor management skills, with the ability to build trusted partnerships and maintain high service standards. * You are highly organised, flexible, and able to prioritise effectively, managing multiple responsibilities while maintaining accuracy and strong attention to detail. * You possess excellent written and verbal communication skills, good numeracy skills, and preferably hold a recognised degree, although relevant experience is considered most important. * You are proficient in Microsoft Office applications (Excel, Outlook, and Word) and confident using and troubleshooting technology and household systems, including Wi-Fi networks, alarms, and other smart devices.
Additional Information
OUR COMMITMENT TO YOU AND THE ENVIRONMENT
Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.
There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.
Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 6,500+ employees - from 94 nationalities, across 25 countries - to each achieve their potential. Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.
We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success lead to our sustainability and success.