About the role
Job Description
* Provide first and second-line IT support to end users, ensuring a seamless and high-quality workplace experience. * Diagnose and resolve hardware, software, mobility, and connectivity issues across a modern digital workplace environment. * Manage the installation, configuration, relocation, and lifecycle of IT equipment, including workstations, peripherals, and mobile devices. * Support Microsoft-based environments, including Windows, Microsoft 365, Teams, collaboration tools, and mobile technologies. * Act as a trusted point of contact for users, delivering responsive support and excellent customer service. * Coordinate hardware deployments, replacements, upgrades, and asset management activities. * Monitor, track, and follow up on incidents and service requests to ensure timely resolution and user satisfaction. * Contribute to workplace infrastructure projects, office moves, technology refresh programs, and continuous improvement initiatives. * Maintain accurate inventory records and ensure proper management of IT assets and spare parts. * Collaborate with internal IT teams and external partners to continuously enhance services and user experience.
Qualifications
* Native Portuguese and Fluent English * Good technical knowledge of workplace environment and end-user services: Windows environment, Office 2016 and 365, Mobile services, Mail services, Collaboration tools, MS TEAMS, etc. as well as inventory. * Monitoring and reporting of the production environment (dashboards, KPIs). * Monitoring and improvement of procedures and documentation. * Basic knowledge of Apple environment (iPhone). * Incident and request processing (ITIL – ticket tracking). * IT Support experience in a large enterprise environment. * At least 2 years of onsite support and customer care is required. * Attitude for providing positive customer service, interpersonal skills, sense of service, listening and analytical skills, team spirit. * Motivation and real desire to improve and learn. * Organized, able to work independently, pragmatic, and hands-on approach. * Strong oral and writing skills adapted to a professional environment.
Additional Information
Please note that this position is initially part-time, with the possibility of evolving into a full-time role.
All our positions are open to both women and men and are, of course, open to people with disabilities.