About the role
Overview:
SOFTSWISS continues to expand the team and is looking for a Junior Technical Operations Manager. We need a true, experienced and accomplished professional who shares our culture and values
Purpose of the role:
You’ll combine technical expertise in payment systems with operational oversight to enhance client experience, ensure accurate transaction processing, and support the continuous optimization of payment workflows.
Key responsibilities:
* Handling technical operations requests from first line support about transactions issues and Payment Methods work
* Roll out a customization of new Clients Customization Payment Methods on the Client’s website
* Technical troubleshooting about transactions and Payment Methods
* Maintaining the efficiency of payment systems
* Interaction with payment systems
* Analysis and identification of patterns in problems with payments with subsequent reporting
* Interaction with related departments (2nd line, Finance, Account managers, B2С)
Required Experience:
* Experience in Fintech/Payments industry as an Operations Manager/B2B technical support (2nd line)
* Clear understanding of how the Payment System works
* Strong knowledge of transactions flow
* Knowledge of the basics of WEB architecture
* Higher or incomplete higher education, preference for graduates of technical universities
* English and Russian not lower than Upper Intermediate level
* Knowledge of the basics in programming (data types/basic operators/functions)
Nice to have:
* Experience with JIRA, Jenkins, Gitlab
* Experience with monitoring systems (ELK)
* Understanding of information and application security, SSH, and access credentials
Our Benefits:
* Private health insurance
* Sports benefits
* Comprehensive Mental Health Program
* Free English lessons (online)
* Local language courses
* Paid time off
* Maternity leave support
* Referral program rewards
* Upskilling, internal workshops, and participation in professional conferences and corporate events
Originally posted on Himalayas