About the role
Job Description
The Onsite Manager is responsible for meeting customer expectations through customer service, processing orders, and fulfilling customer needs; this person also manages the daily activity of our driver personnel.
Essential Duties and Responsibilities, include but are not limited to:
* Communicates with drivers and the customer * Utilize McLeod, which is our operating software, to assign work to drivers all over the country * Direct the daily activities of drivers to designated territories or dedicated operations in accordance with company policies, procedures, and business objectives * Providing drivers with guidance on complying with any applicable local, state and federal statutes regulating the trucking industry. * Ensure that drivers are safe, productive, and deliver on-time to our customers. * Counseling drivers and assisting them with over the road issues * Assist drivers with keeping important documents up to date such as driver’s license renewal, random drug tests and physicals * Developing existing carrier base by building relationships * Having thorough understanding of carriers and equipment portfolio * Documenting and retaining relevant carrier information * Booking loads based on commitment and required needs * Arranging the pick-up and delivery of loads with carriers * Resolving any issues that arise in the execution of delivering the load * Communicating with customers, carriers, manager, and team members * Adapting to market sensitivities * Providing reporting as requested by the customer
Qualifications
A Successful Onsite Manager must consistently demonstrate the company’s Mission and Values. They must have good oral and written communication skills to effectively interact with customers, drivers, and other team members in person and on the telephone. They must be customer service-oriented as well as team-oriented and must have good organizational skills. A successful Onsite Manager must be able to effectively manage multiple tasks simultaneously. Finally, they must be able to work a flexible schedule when needed to including weekends, evenings, and holidays.
* A four year degree from an accredited college or university preferably in Supply Chain Management (Preferred) * High School Diploma with 1-3 years of transportation dispatching experience * Excellent computer skills especially in TMS systems (McLeod) preferred * Experience in MS Office Suite (Outlook, MS Word, MS Excel) * Superb communication skills * Strong time management * Very organized and detail oriented
Additional Information
This job is a salary position with no guarantees for career progression. This does not mean that you will not be considered for other positions or opportunities.
PS Logistics complies with all applicable equal employment laws, including the Americans with Disabilities Act. Qualified individuals with a disability may request reasonable accommodation from the company.