About the role
Service Advisor – Cumberland Kia 🕒 Full-Time | 💰 Competitive Pay + Performance Based Bonus
Cumberland Kia is growing, and we’re looking for a high-performing Service Advisor to join our team. If you’re someone who thrives in a fast-paced environment, enjoys working with people, and takes pride in delivering an exceptional customer experience—this is a great opportunity to build a long-term career.
What You’ll Do:
* Greet customers promptly and professionally in the service lane * Listen to customer concerns and accurately document vehicle issues * Recommend maintenance and repairs based on manufacturer guidelines * Provide clear communication and updates throughout the service process * Present and explain repair estimates, including upsells when appropriate * Coordinate with technicians to ensure efficient workflow * Deliver a high level of customer satisfaction and build lasting relationships
What We’re Looking For:
* Previous automotive service advisor experience preferred (Kia experience a plus) * Strong communication and customer service skills * Ability to multi-task and stay organized in a fast-paced environment * Sales-minded with a focus on providing value to the customer * Familiarity with dealership systems (CDK, Xtime, etc.) is a plus * Positive attitude, team player, and self-motivated
What We Offer:
* Competitive pay plan with strong earning potential * Performance-based bonuses * Health, dental, and vision insurance * Paid time off and holidays * 401(k) * Ongoing training and career development * A supportive, team-oriented environment
Why Cumberland Kia?
We’re committed to building a team that takes pride in what they do. Our service department is growing, and we’re focused on creating an efficient, customer-first experience—backed by the tools, training, and leadership you need to succeed.
Ready to take the next step in your automotive career? Apply today and join the Cumberland Kia team.