Customer Success Consultant

Harris

Remote (United States) Remote Full-time today
Workplace
Remote
Location
United States
Who can apply
Remote for people based in the United States

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About the role

Key Responsibilities

Sales & Growth

* Develop and execute go-to-market strategies to expand business within assigned regions. * Conduct market research and build targeted prospect lists using disciplined prospecting methods. * Drive new business opportunities through cold calling, networking, and industry events. * Prepare compelling proposals, quotations, and RFP responses. * Maintain accurate forecasting and pipeline management in Salesforce CRM.

Partner Success & Retention

* Manage onboarding and implementation for new partners, ensuring successful rollout and adoption. * Conduct periodic check-ins and goal reviews with partner leadership teams. * Oversee renewals and payment processes, collaborating with the Renewal team. * Lead cross-functional teams to analyze usage trends and implement strategies for increased adoption. * Deliver training sessions, webinars, and create knowledge resources as needed.

Strategic Collaboration

* Represent your product line on the Operations Council to identify trends and influence product evolution. * Collaborate with marketing and product teams to design campaigns and services that meet partner needs. * Identify and develop new billable services to address evolving customer challenges.

What We’re Looking For

* Experience: 3–5 years of proven success in EdTech SaaS sales and/or customer success.

· Skills:

o Strong consultative selling and solution-based approach.

o Expertise in relationship management and account growth strategies.

o Ability to deliver training and communicate effectively with educators and leaders.

o Proficiency in Salesforce CRM and Microsoft Office Suite.

· Traits:

o Entrepreneurial mindset, results-driven, and highly persistent.

o Growth-oriented with strong analytical and problem-solving skills.

* Education: Bachelor’s degree or equivalent experience.

What We Offer

* Competitive salary plus commission structure. * Comprehensive medical, dental, and vision coverage from day one. * Employee stock ownership and 401K matching programs.

· Generous vacation and personal leave.

* Opportunities for career growth and creative expansion.

Originally posted on Himalayas

About remote Customer Success Manager jobs

Open jobs
1,238 open remote Customer Success Manager jobs, 231 of them posted in the last 7 days. See all Remote Customer Success Manager jobs
Typical advertised pay
$92,000 – $162,000 a year for the middle half of the 407 job ads from 261 employers that state a salary in US dollars (median $125,000). This is base pay as advertised, not total compensation. Remote Customer Success Manager salary
Skills the job ads ask for most
  • Customer retention 49%
  • Account management 47%
  • SaaS 44%
  • CRM 29%
  • Business reviews 27%
  • Salesforce 25%

Share of the 455 newest postings for the role that name each skill. Resume keywords for Customer Success Manager jobs

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