About the role
Job Description
* Leading the service job handling team (Planning&Costing, Procurement, Purchasing, Customer Service & Job Handling) managing branch support for IEMEA as well as global project business * Meet service delivery KPI's as agreed with Service Area Manager. * Ensure safe working conditions complying with company policies and governmental regulations * Establish a comprehensive backoffice process to support and maintain overall service business. * Ensure accurately maintaining of required documentation * Support and maintain overall service business * Contribute to operative planning for area of responsibility * Ensure reporting / invoicing / bookings / working hours are complying with internal and legal regulations and executed accurately and timely per order * Workforce Planning & Costing * Customer Management * Global Mobility Management / Travel Management * Immigration Knowledge * Tax Knowledge * Maintaining productivity despite interruptions, machine issues, or changes in plan * Coordination and Team Synchronization (Timely coordination with colleagues, supervisors, and adjacent shifts) * Reliable adherence to shift schedules, start/end times, and break regulations
Qualifications
* Bachelor Degree Business Administration or similar education plus additional functional training or qualification * 5+ years of Leadership experience in areas of customer services, branch/shopfloor management, work in specific job field * Customer-oriented work * Self-Organization * Negotiation skills * Able to work in cross functional teams * English and German language skills in spoken and written * Project Management * Working in international teams
Additional Information
The well-being of our employees is important to us. That's why we offer exciting career prospects and support you in achieving a good work-life balance with additional benefits such as:
* Training opportunities * Mobile and flexible working models * Sabbaticals
and much more...
Sounds interesting for you? Click here to find out more.
Diversity, Inclusion & Belonging are important to us and make our company strong and successful. We offer equal opportunities to everyone - regardless of age, gender, nationality, cultural background, disability, religion, ideology or sexual orientation.
Ready to drive with Continental? Take the first step and fill in the online application.
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