About the role
Team Lead Turkish & English Speaker (Remote, Based in Bulgaria, Cyprus or Greece)
Are you a natural team builder who thrives in people-focused environments? Do you enjoy helping others grow and succeed while maintaining high performance? If so, this opportunity is for you.
Our client is looking for a Team Lead to manage a group of around 10 to 12 remote support agents. Youll act as the main point of contact for your team, guiding them through day-to-day challenges, offering coaching, and ensuring strong motivation and job satisfaction. You'll be responsible for helping them meet targets while fostering a healthy, productive work environment.
Key Responsibilities
* Promote high morale and satisfaction within your team by resolving concerns and supporting personal growth. * Monitor and drive performance metrics (KPIs), offering regular feedback and coaching.
* Provide training on tools, soft skills, and support channels.
* Coordinate with Operations Managers for project-specific coaching and training initiatives.
* Raise relevant issues affecting individuals or projects with management.
* Collaborate with departments like Training, Quality Assurance, and HR to ensure team needs are met. * Conduct interviews and support onboarding for new team members, including introducing them to the company culture, tools, and expectations.
Technical Requirements
* Stable internet: Minimum 10 Mbps upload/download, latency under 200ms.
* At least 8 GB RAM.
* Operating system: Windows 10 (64-bit) or newer.
* Processor: Intel Core i5-8260U or comparable.
* A smartphone capable of two-factor authentication: * Android 8.0+ or iOS 15.0+.
About You
* Proficient in Turkish (C1 or higher) and English (B2+).
* Located in Bulgaria, Cyprus, or Greece.
* Minimum 1 year of experience leading a team in a customer support or contact center environment (ideally international).
* Confident with contact center metrics and performance tracking.
* Passionate about people leadership and skilled in delivering empathetic, motivating communication.
* Comfortable adapting to change in a fast-paced setting.
* Bonus if you have an interest in gaming or tech support.
Originally posted on Himalayas