About the role
Job Description
Key Responsibilities:
Level 1 Support:
* End-user support for Office applications, particularly Office 365
* Initial setup and deployment of new computers using internal tool - training will be provided
* Introduction and onboarding of users to company IT tools
* Printer support and troubleshooting
Level 2 Support:
* Support for network-related topics: firewalls, switches, and connectivity
* Escalation point for more complex technical issues
Qualifications
Tools & Technologies:
* Microsoft Entra ID (Azure AD administration)
* ServiceNow for ticketing and incident management
* Use of company-specific deployment and support tools
Essential experience/skills:
* Fluent in Dutch and English
* Experienced in both Level 1 and Level 2 IT support
* Comfortable working autonomously (no backup needed)
Additional Information
* Location: Amsterdam * Freelance
All our positions are open to both women and men and are, of course, open to people with disabilities.