About the role
Customer Service Representative – Patient Accounts
Job Type: Full-time Join the Bayview Physicians Group Billing Team! Bayview Physicians Group is one of the largest and fastest-growing outpatient multi-specialty medical groups in Hampton Roads. We believe that strong patient relationships are the foundation of exceptional healthcare, and our team members play an important role in creating a positive experience for every patient. If you enjoy helping others, providing outstanding customer service, and working in a supportive, team-oriented environment, we'd love to hear from you! We offer competitive benefits, opportunities for growth, and on-the-job training for motivated individuals looking to build a career in healthcare.
What You'll Do As a Customer Service Representative, you'll serve as an important resource for our patients by providing friendly, professional assistance with their billing questions and account needs.
Responsibilities include: * Answer incoming multi-line phone calls professionally and courteously. * Assist patients with billing questions and payment inquiries. * Process payments securely over the phone. * Update patient demographic and insurance information. * Review patient account balances and explain charges. * Resolve billing concerns and account disputes with empathy and professionalism. * Work Accounts Receivable to help resolve outstanding balances. * Navigate the electronic health record (EHR) system accurately and efficiently. * Maintain patient confidentiality while delivering exceptional customer service.
What We're Looking For * Excellent customer service and communication skills. * Strong telephone etiquette and active listening abilities. * Positive attitude with a commitment to helping others. * Ability to work both independently and as part of a collaborative team. * Strong organizational skills and attention to detail. * Basic computer proficiency and familiarity with standard office equipment. * Medical office experience is helpful but not required.
Education & Experience * Minimum of one year of customer service experience required. * Call center experience is preferred. * Medical office or healthcare experience is a plus. * We are happy to train the right candidate who is eager to learn and grow.
Why Bayview Physicians Group? * Supportive and collaborative work environment * On-the-job training and career development opportunities * Opportunity to make a meaningful difference in patients' healthcare experience every day * Competitive benefits package for full-time employees * Competitive pay: $15.50–$27/hour. Actual pay depends on specialty, experience, schedule and job duties