About the role
JOB SUMMARY
The Accounts Receivable Specialist will work with external customers and internal teams to ensure timely service and project invoices are paid. This person will partner with the billing team to ensure all invoices are correctly submitted to our customers. The AR Specialist will also assist in efforts to streamline the processes related to billing and accounts receivable by identifying and documenting opportunities for process improvement and automation.
JOB RESPONSIBILITIES
· Communicate and follow up regularly with customers, billers, and account managers to ensure prompt payment of invoices
· Review and manage the aging invoice list to ensure past-due invoices are researched and paid
· Review, research, and resolve unapplied customer payments
· Monitor and manage accounts receivable email inbox
· Post all payments, adjustments, and payment corrections promptly
· Follow the Standard Operating Procedures (SOPs) for day-to-day tasks and update the SOPs as needed
· Collaborate with and support related teams within the Building Services Division and across the company, including dispatch, billing, and accounting.
· Provide exceptional customer service to internal and external customers
· Train new hires on AR and collections-related topics during orientation
· Cross-train and perform other support tasks as needed
· Work with supervisor to create and actively work on a career development plan
· Work to build and maintain professional working relationships with customers, account managers, and other business associates
· Perform additional assignments per supervisor’s direction by division and company goals
BASIC QUALIFICATIONS
Education and Experience
· At least 1 year of experience in a billing or accounting role
· Proficient in Salesforce, Smartsheet, Dynamics, and Microsoft Office Suite
· High school diploma or GED
Knowledge, Skills, and Abilities
· Detail-oriented with strong organizational skills
· Strong problem-solving and critical-thinking skills
· Ability to prioritize work and handle multiple projects
· Excellent communication skills, both written and oral
· Well-developed sense of judgment and decision-making
· Must be a self-starter, with the ability to work well as part of a team and independently
· Ability to maximize efficiency and productivity in daily job functions
· Must possess and maintain an exceptional work ethic, uphold company values, and demand the highest standard of conduct from self and others
· Must demonstrate a passion for providing support to internal and external customers
· Must be able to maintain confidentiality and professionalism when appropriate
· Ability to display and maintain a consistent positive and professional attitude
PREFERRED REQUIREMENTS
· 3+ years of experience in the roles mentioned above
· Bachelor's degree or equivalent experience
· Experience working with customers and collections
WORKING CONDITIONS AND PHYSICAL EFFORTS
· Work is normally performed in a typical interior/office environment
· Work may involve sustained use of a computer and phone
· No or very limited exposure to physical risk
· No or very limited physical effort required