About the role
Hourly Rate: $21.01 - $24.98 DOE / Q OUR STORY Since 1965, MAAC has been maximizing self-sufficiency with families and individuals through high-quality programs and advocacy in our communities. MAAC employs dedicated staff who provide life-changing services to thousands of individuals annually through programs in five core focus areas: Education, Economic Development, Health & Wellbeing, Housing, and Advocacy & Leadership Development. Through a wide variety of programs, MAAC has grown to become one of the largest nonprofit social service organizations in the community. Learn more about the great things happening with MAAC at http://www.maacproject.org/. JOB SUMMARY MAAC’s utilities assistance programs include but are not limited to the State of California Department of Community Services (CSD) for the Low Income Home Energy Assistant Program (LIHEAP). Programs provide funds to assist low-income households with utilities bills and mitigate the economic impacts of utility costs to low-income households.
The work is focused on areas including, but not limited to, determining applicant eligibility for the programs, answering questions and responding to applicants, landlords, and the public regarding program policies and procedures, facilitating workshops, providing application assistance, entering information into data management systems, and maintaining paper documentation and files.
The Program Specialist will work to support MAAC’s efforts to restore stability to San Diegans in an expedited manner. ESSENTIAL DUTIES AND RESPONSIBILITIES The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class. * Review submitted/assigned applications for accuracy, completeness, and to determine eligibility * Perform required data entry * Check and tabulate standard mathematical data to determine program award * Inform applicants, landlords, and the general public of program procedures and required documentation for program eligibility * Provide technical assistance to Community Based Organizations who are assisting clients with application submissions * Conduct comprehensive audits of case files to ensure eligibility determinations, case management activities, and documentation are accurate, complete, and in accordance with applicable policies, procedures, and applicable funding source rules and regulations * Conduct administrative reviews regarding the denial of eligibility * Pull case records, conduct research regarding problems or concerns, and take corrective action as appropriate * Develop and maintain accurate and detailed records, verify accuracy of information, research discrepancies, and record information * Use dashboards and Excel spreadsheets to track status of their assigned applications. * Deliver presentations on program benefits, eligibility, and processes * Make and document referrals to other resources * Offer comprehensive education and counseling to participants * Perform other duties as assigned
QUALIFICATIONS AND SKILLS Knowledge of: * Eligibility and/or case management practices and procedures * Applicable laws, regulations, policies and procedures relevant to assigned area of responsibility * Record-keeping principles and procedures * Principles and practices of data collection and report preparation * Modern office practices, methods, and computer equipment and applications, including word processing, database, and spreadsheet applications * Principles of business letter writing and record keeping * English usage, spelling, vocabulary, grammar, and punctuation * Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and staff * Bilingual (English/Spanish) communication skills preferred.
Ability to: * Perform specialized and technical eligibility and case management work with accuracy, speed, and minimal supervision * Analyze, interpret, summarize, and present administrative and technical information and data in an effective manner * Interpret, apply, explain, and ensure compliance with applicable Federal, State, and local policies, procedures, laws, and regulations * Make accurate arithmetic, financial, and statistical computations. * Operate modern office equipment, including computer equipment and word-processing, database, spreadsheet, and other software applications programs * Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner * Organize own work, set priorities, and meet critical time deadlines * Use English effectively to communicate in person, over the telephone, and in writing * Establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work * Multi-tasking; ability to manage large case files and high productivity.
EDUCATION/EXPERIENCE/CERTIFICATION * High School Diploma or GED. * Two (2) years post-secondary education and/or experience in clerical/office, social services, or comparable work.