About the role
Lighthouse Behavioral Health Solutions (LBHS) offers a full continuum of care, including outpatient, intensive outpatient, partial hospitalization, residential treatment, psychiatric services, and medication‑assisted treatment. We take pride in creating a welcoming, compassionate environment where individuals feel supported. Our team believes in every client’s ability to achieve recovery and rebuild meaningful, engaged lives in their communities.
Intake Coordinator
Reports To: Director of Admissions Location: 4236 E Broad St, Whitehall, OH 43213
Position Overview
As the Intake Coordinator, you will serve as the central point of connection for individuals, families, and referral sources seeking behavioral health and recovery services. You will oversee incoming and outgoing communications related to intake and admissions, ensuring prospective clients receive accurate information, timely support, and a compassionate experience. This role plays a vital part in connecting people to care by coordinating communication flow, verifying insurance, scheduling assessments, and supporting the intake and admissions process.
KEY RESPONSIBILITIES
* Manage inbound and outbound calls, ensuring prompt, professional, and compassionate responses. * Serve as the first point of contact for individuals seeking services, answering inquiries and guiding them through next steps. * Conduct preliminary screenings to assess urgency, eligibility, and appropriate program placement. * Verify insurance coverage and benefits, ensuring accurate entry into the system. * Coordinate and schedule intake assessments and appointments across facilities. * Maintain accurate, confidential records including caller details, follow-ups, and outcomes. * Provide crisis support and de-escalation when necessary, ensuring urgent needs are appropriately addressed. * Support intake and admissions operations by monitoring referral activity, identifying workflow needs, and escalating issues as needed. * Stay informed about Lighthouse programs and community resources to provide accurate referrals. * Collaborate with intake, admissions, recovery housing, and clinical teams to ensure seamless communication and client transitions. * Track pending admissions and follow up on required documentation, insurance information, and scheduling needs. * Perform additional duties as assigned to support intake, admissions, and client care operations.
Required Qualifications * High School Diploma or equivalent. * Minimum one (1) year of experience in intake coordination, admissions, customer service, healthcare administration, call center operations, or a related role; behavioral health experience preferred * Strong verbal and written communication skills. * Ability to manage a high volume of inquiries in a fast-paced environment while maintaining professionalism and empathy. * Strong organizational skills and attention to detail. * Ability to multitask, prioritize responsibilities, and meet deadlines. * Proficiency in Microsoft Office Suite and electronic health record (EHR), CRM, or scheduling systems. * Must pass BCI checks, corporate compliance checks, and employment drug screening.
PREFERRED QUALIFICATIONS
* Experience with insurance verification and benefits coordination. * Experience scheduling assessments, appointments, or admissions in a healthcare setting. * Background or coursework in Social Work, Psychology, Counseling, Human Services, Public Health, Sociology, Criminal Justice, Nursing, or a related field. * Strong crisis management and de-escalation skills. * Familiarity with behavioral health, substance use treatment, recovery services, or emergency response environments. * Knowledge of behavioral health levels of care and referral processes.
SCHEDULE OPTIONS
Option 1: Thursday - Monday | 8:00 AM - 4:30 PM
Option 2: Monday - Tuesday, Thursday - Saturday (Off Sundays and Wednesdays) | 8:00 AM - 4:30 PM
Option 3: Monday - Friday | 9:30 AM - 6:00 PM
Our benefits package includes paid time off (PTO and sick time), paid holidays, medical/dental/vision, 401(k), life insurance, paid continuing education with supervision, parental leave, and eligibility for loan forgiveness programs.
LBHS is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, age, color, religion, sex, national origin, sexual orientation, disability status, genetics, gender identity and/or expression, protected veteran status, or any other characteristic protected by federal, state, or local law.
LBHS adheres to Title VII of the Civil Rights Act as amended, Ohio Civil Rights Act, and all applicable rules and regulations. LBHS is an equal opportunity employer.