About the role
Job Description
Tasks and Duties
* Allocate workloads within team to ensure smooth operations during peak activity or staff absence * Monitor workboards to ensure internal KPI’s are met e.g. timely data entry * Build and maintain strong relationships with customers. * Assist in retention calls and complete customer reviews with your regular customers to document in the CRM * Monitor invoicing and BNP report where needed * Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations * Be a guide for the team - mentor agents, lead agents and ensure that positive attitude is maintained within the team * Promote productivity tools within the team (e.g. using workboard, invoice processing, expo) * Be continuously open and positive to implementing new system changes and enhancements with the team * Oversee and ensure compliance with Expeditors Operational Process Standards * Audits all new accounts and follow up on responsibilities of agents to ensure that customer needs have been met. * Support the manager and/or the sales department where needed in matters such as making introductory contact with, coordinating and auditing new accounts; performing and supervising department accounting functions (i.e. Accts. Payable, Accts. Receivable, Customer Invoicing, domestic freight rating, etc.); and developing the annual departmental operating budget, in line with desired customer services levels and necessary equipment upgrades. * Aid with employee development * Apply accounting knowledge to assist department leadership * Alongside department leadership, monitor and improve District Excellence and Global Business Operations metrics * Assist department leadership in growing the product's business through involvement in sales and retention programs.
Qualifications
Skills and Qualifications
* 4 years of industry specific knowledge * Software proficiency skills (e.g., Warehouse management systems, MS Excel Formulas and Pivot Tables, MS Word) * Inventory management and accounting knowledge * Self-reflecting and open to feedback * Initiative and ability to work in autonomy * Proven leadership attitude and background * Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results. * Conflict resolution * Listening skills * Providing feedback * Teamwork * Building team environment * Coaching for development * Customer focus * Managing meetings * Problem solving * Process improvement * Time management * English language proficiency * Global Logistics Industry knowledge
Additional Information
Expeditors offers excellent benefits:
* Health Plan * Employee Stock Purchase Plan * Training and Personnel Development Program * Employee Referral Program Bonus * Bike to work scheme