About the role
At TransChicago Truck Group, we keep the trucks and people that power our economy rolling. We’re a full-service commercial truck dealership representing Freightliner and Western Star by providing sales, service, and parts for the trucks that keep goods on the road. We’re a family-owned, fast-growing dealership group that values curiosity, teamwork, and growth. If you’re the kind of person who likes to learn by doing and see the impact of your work every day, you’ve found the right spot.
We're looking for an Assistant Parts Manager who will be responsible for overseeing the retail operations within the Parts department at our Elmhurst location. This person will assist in developing training plans, driving efficiencies, and improving the customer service experience with our front, back parts counter, and phone room staff. This position will utilize reporting to formulate sales strategies to achieve company goals.
Key Responsibilities: * Utilize multiple reports to ensure proper staffing levels throughout operating hours. * Assist with collecting past due accounts. * Promote a customer-centric environment with inside sales team to be problem solvers. * Coach and direct team leads to ensure accountability with their teams. * Assist Parts Manager with setting and obtaining sales and profit objectives. * Resolve customer complaints in an effective and timely manner. * Enforce established policies and procedures with staff to maximize inventory security and minimize loss. * Work in tandem with Parts Manager to increase sales and eliminate waste. * Ensure new counter staff have completed all required training and have all tools and support to be successful. * Work with corporate parts staff to understand stocking levels, meet outside vendors and gather customer feedback.
Education and/or Required Experience: * Familiar with parts operations. * Experience with Procede or another Dealer Management System (DMS) preferred. * Strong math and computer skills. * Effective time management skills, ability to handle multiple projects concurrently. * Positive attitude and self-motivated; works independently to resolve issues and problems as well as ability to work in a team environment. * Must be able to prioritize and work well under pressure in a fast-paced deadline driven environment. * Bachelor’s Degree preferred.
Compensation & Benefits: * Compensation: $75,000-$80,000 annually. Salary will be determined based on experience, competencies, certifications and education. * Benefits: * Medical Insurance * Vision Insurance * Dental Insurance * Life and AD&D Insurance * Disability Insurance * Flexible Spending Account (FSA) * 401(k) with company match * Paid Time Off (PTO) * Paid Sick Time * Paid Holidays * Additional voluntary benefits: We also offer a variety of other benefits including an Employee Assistance Program (EAP), Accident Coverage, Critical Illness, Cancer Insurance, Pet Insurance, and Identity Theft Insurance
TransChicago Truck Group is committed to a diverse and inclusive workplace. TransChicago is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.