About the role
Job Description
Days and Shift Information
* Monday–Friday, 10:00 a.m.–7:00 p.m. * Full-time schedule, with flexibility to support customer needs as required. * Occasional travel for customer visits or strategic meetings.
Key Responsibilities
* Customer Account Management and Growth- Manage assigned customer accounts by building strong relationships, understanding customer transportation needs, and maintaining customer satisfaction and retention. * Daily Transportation Coordination and Customer Service- Manage daily customer transportation requirements, including order intake, load coordination, scheduling, shipment visibility, and customer communication. * Carrier Sales Collaboration and Pricing- Partner with Carrier Sales to communicate load requirements, secure capacity, coordinate competitive pricing, and resolve transportation challenges. * Operational Performance and Continuous Improvement- Monitor on-time pickup and delivery, customer service metrics, and shipment exceptions. * Cross-Functional Collaboration and Account Profitability- Collaborate with Carrier Sales, Operations, and other TA Services business units to develop solutions that meet customer needs.
Work Environment
* Fast-paced, team-oriented office setting. * Frequent communication with customers, carriers through internal coordination, and cross-functional teams. * Requires the ability to manage multiple customer requests, shipments, deadlines, and competing priorities throughout the day.
Qualifications
Education
* Bachelor's degree or equivalent relevant experience. * Relevant transportation, logistics, business, or related education is beneficial.
Experience
* Transportation, logistics, or third-party logistics (3PL) experience preferred. * Experience in account management, customer service, sales, or a related customer-facing role preferred. * Understanding of freight operations, transportation pricing, carrier capacity, and shipment coordination. * Proficiency in Microsoft Office applications, including Outlook, Excel, and Word. * Experience using a Transportation Management System (TMS) preferred. * Ability to coordinate multiple shipments and customer requirements while maintaining accuracy and service quality. * Bilingual English/Spanish communication skills preferred, with the ability to communicate effectively with customers and business partners in both languages.
Personality Traits
* Self-motivated and accountable: Demonstrates ownership of customer relationships, responsibilities, and results. * Customer-focused: Builds strong relationships and prioritizes customer satisfaction and retention. * Organized and detail-oriented: Effectively manages multiple shipments, customer requests, and competing priorities. * Proactive problem-solver: Anticipates challenges, takes initiative, and follows through on resolutions. * Competitive and results-driven: Maintains a strong focus on performance, continuous improvement, and business growth. * Collaborative communicator: Works effectively with customers and internal teams to achieve shared objectives.
Additional Information
Pay/Benefits/Perks
* $24/hr * Accrue up to five days PTO in first year. Two-weeks vacation, plus one week PTO accrue on first anniversary. * Medical, Dental, Vision, Life Insurance, Disability * Other benefits include Doc-On-Demand, Tuition Reimbursement, Paid Volunteer Day, Employee Assistance Program
All your information will be kept confidential according to EEO guidelines.