About the role
Job Description
To provide a professional, 5-star level of hospitality catering, ensuring that company standards are maintained and that the customer experience is always a positive one.
* Greet customers warmly and create a welcoming atmosphere. * Take orders accurately and efficiently. Serve food and beverages promptly, maintaining a high level of attention to detail. * Handle customer complaints and resolve issues professionally and courteously. * Ensure the lounge is kept clean and tidy, clearing regularly, sweeping, mopping, and taking out rubbish. Clean and sanitise tables, counters, and service areas regularly. * Monitor and restock condiments, napkins, cutlery, and other supplies as needed. * Assist in monitoring inventory/stock levels and report any shortages to the management. * Maintain a positive work environment by fostering teamwork and cooperation * Be aware of COSHH regulations and use appropriate protective equipment when using chemicals. * Adhering to dress code policies. Demonstrate excellence * Adhere to food safety and hygiene regulations to maintain a safe environment. * Follow proper hand hygiene procedures and maintain personal cleanliness. * Adhere to proper food safety and hygiene standards, including temperature controls, storage procedures, and sanitation practices, to maintain a safe and clean kitchen environment.
Qualifications
* Previous experience in a similar customer service role, preferably in a café, hotel or restaurant setting. * Excellent communication and interpersonal skills. * Strong attention to detail and ability to multitask in a fast-paced environment. * Friendly and approachable demeaner, with a genuine desire to provide exceptional customer service. * Ability to work well under pressure and handle customer complaints effectively * Have a contagious passion for food and/or customer service * You draw satisfaction from working within a collaborative and inclusive team environment * Ability to adapt to challenges and opportunities with a solution-oriented perspective * Some knowledge of food safety and sanitation practices * Works according to the BaxterStorey core values
Additional Information
For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.
We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.
Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.
Join us, and be part of the food revolution!
BaxterStorey Values:
ALWAYS VISIONARY
We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
WHOLEHEARTEDLY POSITIVE
We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
CREATIVELY COLLABORATIVE
We embrace our differences to push creativity and we work together to be better.
FOREVER CONSCIOUS
We work together as a team to lead by example, protecting the planet and supporting local communities.
Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.
BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce.
The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.
And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.