About the role
Job Description
We are looking for an IT Support Specialist who enjoys helping users, takes initiative, and is eager to grow in a structured yet dynamic environment. In this role, you’ll collaborate closely with local users, the regional IT team, and HQ experts — gaining exposure to a diverse, international tech community.
Key Responsibilities
Technical Support
* Provide technical assistance to end-users via phone, email, chat, or in-person support. * Troubleshoot and resolve issues related to PCs, laptops, printers, operating systems, software applications, and office equipment. * Diagnose hardware, software, and network connectivity problems and ensure timely resolution. * Escalate complex incidents to appropriate IT teams and follow up until closure.
System Administration
* Install, configure, maintain, and update operating systems, software applications, and end-user devices. * Manage user accounts, permissions, and access rights in Active Directory, Microsoft 365, and other corporate platforms. * Support onboarding and offboarding activities, including user setup and equipment provisioning.
Ticket Management
* Monitor and manage support requests through the company's helpdesk platform. * Ensure incidents and service requests are logged, prioritized, tracked, and resolved within agreed service levels. * Maintain accurate documentation of troubleshooting activities and solutions.
IT Operations & Projects
* Collaborate with internal IT teams to resolve technical issues and improve support services. * Participate in IT infrastructure and system implementation projects. * Contribute to the continuous improvement of IT support processes and user experience.
User Training & Compliance
* Provide guidance and basic training to employees on the effective use of hardware, software, and IT services. * Ensure compliance with internal IT policies, procedures, and quality standards.
* Promote IT security best practices and support data protection initiatives
Qualifications
Required Qualifications & Experience
* Experience in an IT Help Desk, Technical Support, or Desktop Support role is considered an advantage. * Good knowledge of Windows operating systems. * Familiarity with Microsoft Office Suite (Word, Excel, Outlook, Teams) and standard business applications. * Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, and VPN. * Experience supporting hardware devices such as PCs, laptops, printers, and peripherals. * Familiarity with tools such as Active Directory, Microsoft 365, Citrix, SCCM / Microsoft Configuration Manager, and Software Center. * Basic knowledge of IT security principles and data protection practices. * Conversational English language skills. *
Technical Skills
* Windows OS Administration * Active Directory User Management * Microsoft 365 Administration * Hardware & Software Troubleshooting * Network Fundamentals (TCP/IP, DNS, DHCP, VPN) * Citrix Environment Support * SCCM / Configuration Manager * Ticketing & Service Desk Tools * Endpoint Device Support
Soft Skills
* Strong problem-solving and analytical abilities. * Excellent communication and customer service skills. * Ability to work independently and collaboratively within a team. * Good organizational and time-management skills. * Customer-oriented mindset with a proactive approach to issue resolution. * Ability to handle multiple priorities in a fast-paced environment.
* Preferred Qualifications
* IT-related degree or technical certification. * ITIL Foundation certification is a plus. * Previous experience in a corporate IT support environment is an advantage.
Additional Information
What We Offer
* 2 days/week Home Office * Company laptop & mobile phone (+ optional extra monitor for home use) * Cafeteria & private health insurance * Stable, international corporate background * Modern IT systems and transparent processes * Easily accessible, modern Budapest office * Supportive team environment * Continuous development opportunities (language courses, trainings) * Company events and team‑building activities
How to Apply
If this role sounds like a place where you’d enjoy working with modern IT infrastructure, collaborating with international teams, and growing your skills, we’d love to hear from you. Please submit your resume in English.