About the role
Job Description
We are currently looking for a Customer Support Representative to join a fast-growing team on its mission to drive success, growth, and excellence for companies that have turned to a new way of hiring. This is an opportunity to join and become an integral part of a high-growth software company well on its way to changing an entire industry.
You will be instrumental in driving the overall success of SmartRecruiters and ensuring more people continue to be wowed and fall in love with SmartRecruiters' hiring success methodology.
We're looking for 1 New Team Members working in Day shift (9am to 5pm).
What you’ll deliver:
* Interact every day with SmartRecruiters customers to answer questions, resolve issues, educate, and help them succeed * Provide exceptional customer support for our global clients * Educate and advise customers on standards, tips, and solutions for using SmartRecruiters * Drive high levels of customer satisfaction * Identify, test, and call out technical issues * Collaborate closely with all parts of the organization, including product management, engineering, and professional services teams, to contribute, and execute our strategy to make customers successful * Get involved and lead various projects in the support and services domain * Be an ambassador for SmartRecruiters and its culture
Qualifications
* Bachelor's degree or at least 2 years of relevant work experience * Ability to interact and communicate professionally and confidently with a diverse customer base * Customer support/call center experience, preferably in the Enterprise SAAS space * Excellent computer and data analytics skills * HTML, CSS and API knowledge is a must * Motivated self-starter capable of taking initiative, handling objections, and negotiating tough situations * A passion for technology and a drive to change the world * Positive, energetic, can-do attitude * Excellent English skill is a must; must have a high degree of accuracy in both spelling and grammar * Any other European language, and especially french, would be an asset
Additional Information
SmartRecruiters is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.