About the role
Job Description
We’re on the lookout for a Staff User Researcher to join the Grow squad in London. You’ll be part of Wise’s global mission to build an open, fair and human financial system. Because people without borders need money without borders.
Your mission
As a Staff Researcher for Grow, you’ll combine hands-on research with strategic direction across the cross-functional teams that make up the Grow Squad.
Together, they’re rethinking how people can earn a return on all their money, regardless of currency, goal or risk appetite.
At Staff level, success is measured by the quality and impact of your research, the decisions it influences and the clarity of direction you create across teams..
As a Staff Researcher, you'll contribute by:
* Setting priorities and research direction - proactively prioritise your work, understanding how the work connects to squad and business goals.
* Demonstrating strong craft and capabilities - lead by example when it comes to complex evaluative and generative research, and raise the bar for quality and rigour when non-researchers on your squad take it on themselves.
* Articulating now, next, and future - balance long-term vision with what the team needs to learn next quarter, formulating and adapting research plans as the space takes shape.
* Driving impact through your work - leverage your research insights to actively shape what our product looks like today and where it should be headed in the future.
* Influencing senior leaders - skilfully negotiate with teams, squads and senior leaders across the organisation to drive user-centred decision making.
* Leading with guts - set ambitious goals and hold yourself to them, while championing quality, our users, and a human-centered approach to product development
* Bringing judgment to AI - leverage AI to accelerate research delivery where it genuinely helps
A bit about you…
Research excellence:
* Strong judgment and systems thinking: matching research approach to the level of ambiguity, from greenfield generative exploration to focused evaluative studies, and seeing patterns across teams that others miss.
* Skilled at building decision confidence through well-designed studies and clear evidence, delivered in bite-sized insights teams can act on immediately.
* Proven track record of scaling research influence across teams and senior stakeholders.
* Experienced with mixed-method research, and thoughtful about where AI tools accelerate the work.
* Top-notch storytelling: you’re able to connect complex operational work to real customer impact.
* You work with urgency by pushing projects forward and quality up, rather than perfecting reports
Strategic impact:
* Able to articulate research strategy, define what success looks like, and positively influence squad and team focus.
* Deep understanding of how research ladders up to team, squad, and business goals, with a track record of proactively spotting opportunities rather than waiting to be asked.
* Skilled at influencing outcomes among senior stakeholders with strong opinions, negotiating well while keeping relationships positive.
* A track record of mentoring non-researchers to run quality research, and raising the quality bar as they do.
As a heads up, this role probably isn't for you if:
* Your experience is primarily market research and/or academia
* You don't have demonstrable experience leading UX research within the tech/product industry
* You haven't mentored or coached others in research before
* You prefer working at arm's length — this role is embedded in a squad's day-to-day, not consulting from the sidelines
* You're not comfortable navigating ambiguity across multiple product areas in a fast-paced environment
Additional Information
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
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