About the role
Job Type: Full-Time
Bushburg is seeking a professional and service-oriented Luxury Residential Concierge to join our team at a newly developed residential property in Brooklyn. This role is responsible for delivering a high level of hospitality to residents while maintaining a safe and welcoming lobby environment.
Responsibilities
* Greet residents, guests, and vendors in a warm and professional manner.
* Monitor lobby activity and manage building access to ensure resident safety.
* Assist residents with packages, deliveries, and general service requests.
* Answer phone calls and provide building information or directions as needed.
* Coordinate maintenance requests and communicate with the maintenance team.
* Maintain a clean, organized lobby and concierge desk area.
* Log visitors and contractors and monitor security cameras for unusual activity.
* Track and manage building keys when required.
* Respond to emergencies following building procedures.
* Support management with resident requests and day-to-day operations.
Preferred Qualifications
* Experience working in a luxury residential building, hotel, or hospitality environment.
* Familiarity with residential management platforms such as BuildingLink, ManageGo, or similar systems.
* Strong knowledge of Brooklyn or NYC neighborhoods, dining, and local services.
* Experience coordinating packages, vendor access, and resident service requests.
* Multilingual abilities are a plus.
Requirements
Requirements
* High school diploma or equivalent required; hospitality or related education is a plus.
* Previous concierge, doorman, hospitality, or customer service experience preferred.
* Strong communication, interpersonal, and customer service skills.
* Ability to remain calm, professional, and solution-oriented in fast-paced environments.
* Basic understanding of building security protocols and emergency procedures.
* Proficiency with computers and property management systems such as BuildingLink, ManageGo, and KeyLink.
* Professional appearance, positive attitude, and strong attention to detail.
* Ability to stand for extended periods and assist with packages when needed.